Your role:
We are seeking a motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative (CSR). In this role, you will serve as the primary point of contact for customers navigating the insurance audit process. Your mission will be to ensure a smooth and positive customer experience through professional communication, timely issue resolution, and expert support.
In 3 Months, you will be:
- Managing inbound and outbound customer interactions via phone and email.
- Serving business owners, agents, and bookkeepers with questions or concerns related to insurance audits.
- Demonstrating empathy, active listening, and professionalism when handling complaints or conflicts.
- Accurately recording and relaying information to ensure audit timelines and standards are met.
- Providing timely responses and support to customer inquiries.
- Collaborating with internal departments to resolve complex issues.
What you need to be successful:
- 1-2+ years of customer service experience
- Bilingual in Spanish and English (required)
- Able to work Monday through Friday, between 8AM and 6PM MST.
- Strong phone and written communication skills
- Proficiency in computer systems and databases
- A confident, professional, and self-motivated demeanor
- Ability to multitask in a fast-paced environment
- A positive and solutions-oriented attitude
Your Benefits and Perks:
- Eligible for all medical, dental, and vision benefits on Day 1
- 401k
- Generous PTO plan with paid holidays
- Development and growth opportunities
- Fun and teamwork-oriented work environment
Your Compensation:
Our salary ranges are based on competitive market data for our industry and are part of a total compensation package that includes benefits and other opportunities at ReSource Pro. Individual compensation is determined by qualifications, experience, location, and internal equity.
This is a remote position, and the salary range for most locations for this role is $13.50 – $18.00 per hour.
Your Interview Process:
To be considered for this position, please submit your application. If your qualifications match our needs, a member of our Talent Acquisition team will reach out to schedule a Zoom interview.
The standard process includes:
- Behavioral Interview with Talent Acquisition
- Online Talent Assessment
- Hiring Manager Interview
*Additional steps may be added depending on the role and evaluation needs.
Disclosure: Candidates are evaluated at each step in the process, and not all applicants will progress through every stage.