About Us:
DOW Technologies is a leading distributor of custom integration, consumer electronics, and connected home solutions. We pride ourselves on delivering exceptional service to our dealers and integrators, while fostering a culture of collaboration, growth, and innovation. With a strong regional presence and a modern, team-driven atmosphere, we help our partners succeedand we want you to be part of that mission.
Position Summary:
As a DOW Technologies Account Manager, you'll be the driving force behind supporting the Custom Integration Sales Team. You will work closely with customersboth remotely and in personto understand their needs, provide tailored product recommendations, and support them with everything from order processing to technical insights. You'll build strong relationships with customers, make outbound calls to prospects, and help guide dealers to solutions that make sense for their businesses. You'll also assist with research, sales logistics, and occasional support at our distribution counter. This is an ideal role for someone who is passionate about tech, thrives in a team setting, and is eager to grow their career in the audio/video and custom integration space.
Key Responsibilities:
Drive Sales & Customer Engagement
- Conduct outbound calls to prospects and existing dealers from curated call lists.
- Recommend appropriate products and services through consultative selling techniques.
- Support the CI Sales Team by researching leads, qualifying prospects, and following up on sales opportunities.
- Build and maintain relationships with dealers, providing ongoing product recommendations and guidance.
- Seek opportunities to upsell or add-on relevant solutions based on customer needs.
Customer Experience & Knowledge Development
- Confidently support customers navigating DOW's digital tools, including the website and dealer dashboard.
- Maintain a deep understanding of DOW's product offerings, programs, and promotions.
- Proactively stay informed on industry trends, technologies, and training resources provided by DOW.
- Respond to inquiries and service call queues with professionalism and urgency.
Branch & Travel Flexibility
- Provide on-site support at the local branch as needed, including helping with Will-Call orders and warehouse coordination.
- Process in-person and remote orders through the Will-Call/Pick-Up desk and web platforms.
- Maintain a clean, organized, and well-stocked counter and product display area.
- Ability to travel for trade shows, customer visits, or company events, including overnight stays.
Qualifications:
- 13 years in sales, customer service, or supportpreferably in consumer electronics, custom integration, or related fields.
- Excellent communication and interpersonal skills.
- Self-motivated, organized, and able to thrive in a team environment.
- Comfortable making outbound calls and engaging in consultative sales conversations.
- Strong technical aptitude and ability to learn new product categories quickly.
- High school diploma required; additional education or certifications in business or AV/technology preferred.
- Ability to travel periodically as needed.
Employment Conditions:
- DOW Technologies is an equal opportunity employer.
- Must successfully pass a criminal background check and drug test.
- We are a drug free and smoke free work environment.
- Valid driver's license with reliable transportation.
Physical Demands:
- Must be capable of sitting for extended periods while working at a computer and using the telephone.
- Performs general office administrative tasks regularly.
- Requires frequent stooping, kneeling, bending, and reaching throughout the workday.
- Must be able to safely lift and handle items weighing up to 50 lbs., with assistance if necessary.
- Expected to maintain a constant state of alertness and operate in a safe, responsible manner at all times.
Compensation details: 40500-40500 Yearly Salary
PId862f435d098-31181-37649560