The Client Billing Account Manager will be responsible for building and maintaining collaborative and productive relationships within the organization relating to Revenue Cycle Management. Acting as a key liaison across clients, Sales, Finance, and internal teams, this role focuses on resolving billing issues, improving processes, and collecting on outstanding balances for assigned clients.
PRIMARY RESPONSIBILITIES:
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Manages assigned client billing accounts by reviewing outstanding balances, identifying issues, and following up for timely resolution and payment.
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Communicates with clients via phone, email, and video conferencing to address unpaid invoices, resolve billing inquiries or disputes, and negotiate payment arrangements.
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Collaborates with internal teams (Sales, Billing, Customer Support, etc.) to resolve billing delays, missing data (e.g., agreements, pricing), and case rejections, ensuring accurate and timely invoicing.
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Builds strong relationships with clients and cross-functional teams to gather necessary information and support accurate billing.
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Provides weekly updates on outstanding balances and delivers monthly summary reports with detailed notes for each past-due client. Leads regular meetings to review performance metrics, identify process gaps, and drive improvement initiatives aligned with departmental and organizational goals.
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Analyzes billing trends, identifies recurring issues, and implements targeted process improvements to enhance collections and revenue cycle efficiency.
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Supports revenue cycle initiatives by recommending optimized workflows, implementation strategies, and performance tracking systems to improve reimbursement and maximize cash collections
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Ensures compliance with HIPAA and privacy regulations while working with PHI (both paper and electronic).
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Performs other duties as assigned.
QUALIFICATIONS:
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At least 3 years of experience in medical billing and collections.
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Experience with Oracle and/or Salesforce preferred.
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Healthcare related field of study or equivalent experience.
KNOWLEDGE, SKILLS, AND ABILITIES:
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Proficiency with medical billing systems, Oracle, Salesforce, Microsoft Excel, medical terminology and basic procedure coding knowledge.
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Strong communication and interpersonal skills to effectively interact with customers regarding their accounts.
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Excellent organizational skills to manage a large volume of customer accounts.
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Ability to navigate across multiple customer demands and balance competing priorities successfully.
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Ability to analyze, identify and articulate identified trends and report trends succinctly in a clear and concise manner.
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Ability to solve problems using critical thinking skills.
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Maintains confidentiality of sensitive information.
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Analytical skills required.
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Ability to think critically and identify the impact across the revenue cycle with a solution oriented approach.
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Ability to develop, implement and produce analysis and reports