Role Value Proposition:
MetLife is leading growth in Specialty Market relationships. We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations Organization. In this role, you will partner closely with sales, underwriting and external relationships to execute on customer commitments. Specialty Market Service & Operations is a diverse team of implementation, client service and billing associates supporting the General Agent, Third Party Administrators, Professional Employer Organization (PEO), Association and Trust market space.
The Client Services Consultant II will be responsible for the end-to-end client experience for a block of Jumbo sized Association relationships that range from 10,000 to over 30,000 eligible members and have over 5MM in annual premium.
Key Responsibilities:
Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
Respond to customer needs proactively
Leads and participates in both customer- and internal-facing presentations and meetings.
Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
Participates in client account audits and strategic planning process.
Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.
Perform other related duties as assigned or required.
Essential Business Experience and Technical Skills:
Required:
5+ years related experience
Extensive oral/written communication skills.
Advanced problem solving and analysis.
Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once
Ability to consistently meet tight deadlines and work under pressure
Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project)
High School diploma
Preferred:
Bachelor’s degree
7+ years related experience
Work in a multi-market environment (GroupFacts, Regional Market, MIB)
Prior experience in the PEO industry.
Expert knowledge of group products, services, and systems.
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.