The Customer Support Specialist with BEP will focus on resolving errors that have caused an interruption in our data feeds. This is a front-facing role where they will be interacting with customers over the phone while working in Salesforce, Excel and our proprietary software to provide the best in customer support.
We value the impact and connection that comes from regular in-person collaboration. While the ideal candidate will work from our Waltham, MA office, we are also accepting remote applications. We are unable to offer work sponsorship for this role.
Who we are:
Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power and partnerships. We are dedicated to empowering stakeholders across the entire foodservice ecosystem (operators, distributors, manufacturers) with efficiency and unprecedented visibility. With a diverse portfolio of over a dozen brands, our mission is clear: to reduce costs, streamline the foodservice supply chain, and propel the industry from manual to automated.
Today, we are one of the largest players in foodservice, with over 200K operator locations across North America and over $50 billion of aggregated spend volume. Our commitment to foodservice excellence is proven in four distinct areas of value: Digital Procurement Network, Fresh Solutions, Supply Chain Management, and Software. Buyers Edge Platform is not just a provider – we are a strategic partner on the journey towards a more efficient, connected, and automated future for the foodservice industry.
Your impact:
- Follow-up on customer accounts through emails/calls/texts
- Customer service and support by walking customers through the portal
- Troubleshoot errors by conducting 2-5 touch points
- Update and correct account information in Salesforce
- Resolve and close out support cases
About you:
- Ideally a 4-year Bachelors’ degree
- 1 – 3 year(s) of related work experience, preferably in an inside sales, customer support/success or account manager
- Prior experience making outbound calls (e.g., alumni donations or call center)
- Knowledge of Salesforce
- Strong organizational and critical thinking skills
- Curious with a desire to dig in, troubleshoot, and solve problems
- Easily adapt and thrive in a dynamic, fast-paced environment
- Seek a culture chalk full of positivity and high performance
- Value feedback and constantly strive to improve and learn
- Tenacious and are dependable with ability to work autonomously
- Effective, good communicator with the ability to remove blockers efficiently
Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you’re excited about the role, we encourage you to apply. You might be exactly who we’re looking for!
What’s in this for you:
- Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
- Grow with us. Enjoy strong training, development, and competitive pay.
- Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.
We welcome all.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.