We’re specifically seeking someone with a strong background in live chat SaaS customer support, preferably with knowledge of digital marketing and/or SEO. If you have high emotional intelligence, love learning new technology, are great at problem-solving, and know exactly how to delight customers at every interaction, we want to hear from you!
You’ll join a tight-knit, highly committed & growing team that’s passionate about helping customers reach their business goals. We’re eager to lean in when it comes to growing our product and our customer base.
Like our customers, our team is global, and we enjoy a remote yet highly connected work environment: The culture is friendly, open, and collaborative, with regular Slack conversations and Zoom meetings, as well as shared projects and exciting initiatives to work on. This role joins our Night-shift team, primarily serving customers in the APAC region. The core working hours are 8pm – 4am EST (starting Sunday evening). You may also be needed to come into the Toronto office on occasion for in-office meet-ups which will occur during regular business hours (9am – 5pm EST).