About us:
Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.
Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.
Job Summary:
The Director of Transient Sales is a dynamic and results-oriented leader responsible for overseeing all leisure sales initiatives for an ultra-luxury property. You'll be instrumental in driving revenue by developing and executing strategic sales plans to attract and retain high-net-worth leisure clients, travel advisors, and luxury travel consortia.
This role demands a passion for exceptional service, a deep understanding of the luxury market, and a proven track record of exceeding sales targets. You will be responsible for managing and expanding a portfolio of key accounts, building and nurturing strong relationships with industry partners, and representing the resort at various industry events. Your expertise in luxury service culture and your commitment to brand standards will be critical in ensuring a seamless and elevated experience for all guests.
A little bit about your day:
Reporting to the Director of Sales & Marketing, every day is different, but you’ll mostly:
Strategic Sales Development: Develop and implement comprehensive strategic sales plans to secure new corporate and leisure accounts, while simultaneously nurturing and expanding existing business relationships.
Market Penetration: Conduct thorough market research to identify, qualify, and pursue emerging business opportunities within the luxury travel sector.
Partnership Leverage: Effectively utilize IHG Global Sales partnerships to capture incremental business and expand the property's reach.
Client Engagement & Relationship Management:
Build, cultivate, and maintain strong, long-term relationships with key stakeholders including corporate travel managers, travel management companies, luxury travel advisors, Consortias and individual clients.
Execute a proactive engagement strategy encompassing sales calls, exclusive client entertainment, curated familiarization (FAM) trips, targeted sales trips, and prominent trade show participation.
Manage and grow a dedicated portfolio of assigned corporate and leisure accounts, ensuring consistent satisfaction and repeat business.
Sales Representation & Advocacy:
Act as a brand ambassador for the resort at industry events, trade shows, and client meetings.
Host site inspections and familiarization trips, showcasing the unique value proposition and unparalleled experiences offered by the ultra-luxury property.
Performance Management & Reporting:
Deliver accurate sales activity reports, robust forecasts, and clear performance updates to senior management.
Consistently exceed revenue targets through strategic prospecting, expert negotiation, and effective account management.
Team Leadership:
Provide guidance, mentorship, and support to property-level leisure sales teams, ensuring consistency and excellence in execution.
Monitor team booking goals and performance, offering coaching and development opportunities.
Internal Collaboration: Partner closely with internal teams—including Sales, Marketing, Events, and Operations—to ensure a seamless and exceptional experience for all clients and their guests.
Luxury Service Excellence: Demonstrate a deep understanding of luxury service culture and an unwavering commitment to upholding Regent brand standards.
What we need from you:
A minimum of 5-8 years of progressive sales experience in luxury hospitality, with at least 3-5 years in a senior leisure sales leadership role.
Bachelor's Degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related field.
Proven ability to lead, motivate, and develop high-performing teams in fast-paced environments.
Strong skills in negotiation, presentation, and communication.
Extensive experience working with high-end leisure markets, luxury travel agencies, and major luxury consortia.
Deep understanding of the luxury travel market, guest expectations, and 5-star service standards
Ability to travel extensively domestically and internationally.
A polished, professional, and approachable demeanor reflective of a luxury brand.
Self-motivated, team-oriented, ambitious, and driven for sales success.
Excellent problem-solving skills and a high level of attention to detail.
International sales experience and cultural fluency are often a plus.
Work flexible hours, including evenings, weekends, and holidays.
What you can expect from us:
The salary pay range for this role is $140,000.00 to $170,000.00 . This range is only applicable for jobs to be performed at Regent Santa Monica Beach . This position is eligible for bonus pay.
We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information :
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
If you require reasonable accommodation during the application process, please click here .
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.