Scale AI is at the forefront of the AI revolution, helping the U.S. government and allied partners unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter.
We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows in the cyber domain for a national security customer. As an EM on our public sector delivery team, you own the account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments.
You will:
- Manage customer relationships from the executive to the end user
- Be onsite with national security customers to scope agentic workflow use cases that Scale’s engineering team will build and refine
- Lead a cross-functional project team to deliver on and exceed the customer’s AI/ML objectives
- Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
- Oversee onboarding and successful implementation of customer accounts
Must haves:
- An active Top Secret security clearance (required)
- 5+ years of experience in program management or customer facing role
- Willingness to be onsite with the customer in the Washington DC area 4 days per week and able to travel at least 25% of the time (as needed)
- High cross-functional influence and EQ
- Excellent communication and presentation skills with external stakeholders
- A history of diligence and organization across multiple work streams
- Passion for solving complex challenges and building efficient AI systems by leveraging agents
- A basic understanding of ML operations and an aptitude to develop mastery on generative AI workflows / products
Ideally, you’d have:
- Technical degree in computer science, engineering, or related fieldExperience in the cybersecurity sector, within or in collaboration with a government institutions
- Experience operating in a fast-paced startup environment or defense tech company
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.