Field Services Technician II
Location: Full-Time Onsite – Fort Wayne, Indiana
Department: MSP
Reports To: MSP Field Services Team Lead
About DAS Health
DAS Health is a leader in Health IT & Management Solutions, committed to delivering proactive, personalized technical support and innovative solutions to our clients.
Position Overview
We are seeking a Field Services Technician II for a full-time onsite role in Fort Wayne, Indiana. In this position, you will be the primary IT support resource at one of our client locations, responsible for providing hands-on support for a wide range of IT systems and services across the company. This independent role is ideal for a self-starter who thrives in a client-facing environment and enjoys supporting users at all levels.
Key Responsibilities
Location: Full-Time Onsite – Fort Wayne, Indiana
Department: MSP
Reports To: MSP Field Services Team Lead
About DAS Health
DAS Health is a leader in Health IT & Management Solutions, committed to delivering proactive, personalized technical support and innovative solutions to our clients.
Position Overview
We are seeking a Field Services Technician II for a full-time onsite role in Fort Wayne, Indiana. In this position, you will be the primary IT support resource at one of our client locations, responsible for providing hands-on support for a wide range of IT systems and services across the company. This independent role is ideal for a self-starter who thrives in a client-facing environment and enjoys supporting users at all levels.
Key Responsibilities
- Serve as the primary onsite IT support for the client, supporting all staff and departments.
- Communicate daily with client staff regarding service request updates.
- Resolve tickets within required Service Level Agreements.
- Manage assigned tickets through resolution, escalating when necessary.
- Standardize systems, processes, and tools to drive automation and rapid service restoration.
- Adhere to change management and documentation policies.
- Create and update client asset documentation.
- Implement, troubleshoot, and provide intermediate support for:
- Mac and Windows devices (setup, troubleshooting, maintenance)
- Client networks (firewalls, routers, switches, WiFi)
- Windows server administration
- PC applications and OS issues
- MSP tools and systems (RMM, antivirus, etc.)
- Microsoft environments (Microsoft 365, Office products, email, collaboration tools)
- VPN access for secure remote connectivity
- Support client onboardings and implementations.
- Coordinate with third-party vendors.
- Participate in after-hours on-call duties as needed.
- Travel locally as required for assessments, installations, and support.
- Identify and address trends to reduce recurring technical issues.
- Assist Service Desk with call queue and service tickets.
Requirements
- High School diploma or GED required; Associate’s or Bachelor’s in IT-related field preferred.
- 2-4 years of experience in Field Services or IT support.
- A+ and Network+ certifications preferred.
- Advanced experience supporting both MacOS and Windows environments.
- Strong working knowledge of Microsoft 365, Office products, and VPN access.
- Excellent troubleshooting, communication, and relationship-building skills.
- Ability to work independently, anticipate needs, and deliver proactive solutions.
- Willingness to support off-hours requests and adapt to a fast-paced, client-facing setting.
- Cultural fit: personable, professional, and able to thrive in a family-oriented environment.
- Must pass standard pre-employment screening; additional health or compliance checks may be required.
What We Offer
For full-time opportunities, DAS Health provides:
- Competitive pay with discretionary bonus opportunities
- Flexible Time Off
- Continued Education Reimbursements
- Company Paid Health Benefits for employees and family
- 401k with Employer Match
- Mental Health Services
- Parental Leave