Description
Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on X @Zones, and LinkedIn and Facebook. Position Overview: As a Field Service Technician, you will provide on-site customer-facing hardware, software, and cabling technical support, installation, configuration, and problem resolution in the following industry environments: Retail Point-of-Sales (POS) systems in general merchandise, grocery and big box stores Hospitality full-service and Fast-Food restaurants to include POS, Kitchen Display, Order and Menu Board equipment PC/network/infrastructure environments to include CAT5/6 and Fiber Optics cabling End User Compute Desktop Support You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance.On a daily basisyou will travel to customer locations, so a flexible work schedule including some evenings and weekends is required. What you'll do as the Field Service Technician: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. Install,configureand support new hardware and software infrastructure. Ensure that hardware and software systems are maintained. Provide technical support to users with very different levels of IT knowledge and competence. Create work instructions and installation documentation. Act as the liaison between the Zones team and the customer Travel to customer locations and possess a flexible work schedule, this will require overnight stays. Will be responsible for own vehicle with mileage reimbursement. Provide own cell phone (monthly company reimbursement) Other duties as assigned. What you will bring to the team: High School diploma or equivalent.Associate's degreein IT preferred A minimum of 5years' experience(7+ years preferred) performing on-site services on Retail POS and Hospitality systems, PC and network systems, related peripherals, cabling, and common software programs and Operating Systems. CAT5/6 cabling, splicing, and testing experience Access Point experience Fiber Optic Cabling, splicing, and testing experience Punch down and Patching experience Monitor and camera maintenance Digital Signage experience desired Apple iOS knowledge Server and Network rack and stack and connectivity Familiarity with standard Windows O/S and Office suites. Ability to perform final configuration tasks on customerpremises. VOIP experience Excellent customer service and communication skills. Ability tothoroughly and accurately perform inventory and asset recording and complete paperworkas required by c