Financial Clearance Coordinator (100% Remote)

Full-Time Non-Exempt Direct Hire
Remote in the United States
$23.00-$26.00 per hour

We’re a fast-growing, fully remote healthcare organization on a mission to improve access to care—and we know our people make that possible. As we expand, we are adding a new role to our leadership team. We are seeking a Financial Clearance Coordinator who will be responsible for ensuring the successful intake, financial clearance, and clean claim submissions for clients entering treatment with Expressable.

About Expressable

Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential.

The Financial Support Specialist is responsible for performing defined insurance verification, benefit validation, and prior authorization processes to ensure clients are financially cleared for services. Work is transactional, governed by payer guidelines and company procedures, and focused on accuracy and compliance rather than strategic decision-making.

WORK AUTHORIZATION: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

What You Would Be Doing at Expressable

• Verify insurance and benefits to ensure timely financial clearance and accurate coverage documentation.

• Manage prior authorizations and maintain complete billing documentation before services are rendered.

• Serve as the main point of contact for client financial readiness and ongoing insurance support.

• Monitor claim submissions and resolve denials, rejections, or pre-submission issues promptly.

• Collaborate with Client Services, Clinical, and Operations teams to support scheduling and session readiness.

• Provide responsive, accurate assistance to clients and internal partners on insurance and billing matters.

• Identify and resolve workflow delays, ensuring next steps are clearly documented and completed.

• Maintain thorough documentation and escalate complex payer or compliance issues as needed.

• Ensure all work complies with company policies, HIPAA, and applicable regulations.

What You Bring to Expressable

• Associate’s degree or equivalent experience in healthcare administration, business, or a related field

• 2–4 years of experience in medical insurance verification, prior authorization, or healthcare billing/revenue cycle operations.

• Experience working with multiple payers, including commercial insurance, Medicaid and Medicare.

• Familiarity with electronic health records (EHR), billing systems, or practice management software (e.g., Candid, Athena, Kareo).

• Telehealth and multi-state healthcare experience strongly preferred.

• Strong understanding of insurance benefits, authorizations, and claims processes.

• Knowledge of HIPAA, healthcare compliance standards, and payer regulations.

• Excellent attention to detail, accuracy, and documentation practices.

• Strong analytical and problem-solving abilities; able to interpret payer responses and resolve issues independently.

• Clear and professional written and verbal communication skills; customer-service oriented.

• Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced, remote environment.

• Proficiency with spreadsheets, shared documents, and collaboration tools (e.g., Google Workspace, Slack, Airtable).

KEY COMPETENCIES
In addition to the competencies associated with our core values of empowerment, integrity, innovation, collaboration, and diversity, the Vice President of Clinical Therapy should possess the following key competencies.

• Accountability: Demonstrates ownership for assigned clients’ insurance and billing readiness. Consistently follows through on commitments, meets deadlines, and maintains high standards of accuracy and reliability.

• Attention to Detail: Ensures all insurance, authorization, and documentation tasks are complete and error-free. Reviews information carefully to prevent issues that could delay care or impact revenue.

• Communication & Customer Service: Communicates clearly, respectfully, and empathetically with clients, teammates, and payers. Provides timely, accurate information and sets appropriate expectations to support a positive client experience.

• Problem Solving & Critical Thinking: Analyzes information, identifies root causes of barriers, and proactively resolves payer or workflow issues to maintain service continuity.

• Collaboration: Works effectively across departments—Client Services, Clinical, and Operations—to ensure smooth coordination and a seamless client journey.

Physical Requirements and Work Environment
This is a sedentary, remote position that primarily involves working at a computer or tablet for telecommunications and documentation. The role requires the ability to remain seated for extended periods, operate standard office equipment, communicate effectively via video and audio platforms, and review electronic information. Occasional light lifting of up to 10 pounds may be necessary. Work is performed in a home office environment with minimal exposure to environmental hazards.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Why Join Us?

• Exceptional paid time off policies that encourage and support life balance, including a winter break.

• 401k matching to ensure our staff have what they need to enjoy their retirement

• Health insurance options that ensure well being for the whole person and their family

• Company paid life, short-term disability, and long-term disability coverage

• Remote work environment that strives for connectivity through professional collaboration and personal connections

NOTE

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

More about Expressable
Expressable values people. From the technology we develop, the services we provide, and the culture we maintain, Expressable cares about the experience of our employees, clients, and prospects. We intentionally create and sustain supportive environments in which everyone – clients, caregivers, speech-language pathologists, and team members – can achieve their highest potential.

We believe that building trusting and collaborative relationships is paramount to delivering quality care so we operate with the highest levels of honesty, transparency, and accountability as individuals and a collaborative team. We believe that transforming therapy happens through the steady and iterative problem solving of an interdisciplinary team.

Expressable is an equal opportunity workplace. We celebrate and embrace diversity and are committed to building a team that represents a broad tapestry of backgrounds, perspectives, and skills.

Expressable is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Expressable will take the steps to ensure people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at ** Redacted **.

E-Verify

Federal law requires all employers to verify the identity and employment eligibility of all person hired to work in the United States. Expressable participates in E-Verify.

E-Verify Participation Poster

E-Verify Right to Work Poster