Additional Information
Job Number 25090033
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)
Schedule Full Time
Located Remotely? Y
Position Type Management
This is a temporary position.
The Senior Manager of Research & Analytics for AI Studio at Marriott will play a crucial role in integrating generative AI into both customer-facing and internal applications, ensuring that AI-driven solutions deliver tangible business value within the hotel operations context. This is a unique, hybrid role, in that the chosen candidate will be skilled in working with quantitative data to build and measure the business case behind AI initiatives and will be equally adapt in working with designers to plan and conduct hands-on user research to ensure that all AI Studio solutions are human-centered.
Key Responsibilities
· Develop and execute strategic research plans employing a variety of methods, focused on integrating AI into hotel operations (both on-property, and above property) to address pain points and capitalize on opportunity areas.
· Generative and Evaluative Studies: Design and conduct studies to identify and prioritize user needs, informing the scope and design of Minimum Viable Products (MVPs). Evaluate prototypes in the field to assess their effectiveness in meeting user needs.
· Advocate for human-centered solutions, ensuring AI-driven features are grounded in empathy, inclusivity, and the highest UX standards. Collaborate with AI product managers, designers, data scientists, and business owners to create innovative user experiences.
· Develop measurement plans to test solutions and evaluate their achievement of business objectives in real-world contexts. Define success criteria in business terms (revenue potential, cost savings, NPS/customer satisfaction impact) in partnership with the Product Manager.
· Co-create UX strategy with cross-disciplinary teammates, ensuring AI solutions optimize guest and employee experiences.
· Use qualitative and quantitative methods to track user behavior, measure success, and provide actionable recommendations for continuous improvement.
· Stay informed of the latest developments in AI, UX, and customer service, ensuring Marriott remains at the forefront of technological innovation in the hospitality industry.
Preferred Qualifications
· 4+ years of experience combined in qualitative user research, quantitative research, data analysis, and leadership
· Bachelor's or Master's degree in Sociology, Psychology, Data Science, Business Analytics, or a related field.
· Portfolio of work showing applications that have been released and are in use today, with bonus points for AI-driven and process automation apps.
· Experience in conducting hands-on user research and developing measurement plans.
· Familiarity with AI ethics and responsible AI practices.
· Domain expertise in hotel operations and a passion for designing AI systems that enhance employee productivity and customer satisfaction.
The pay range for this position is $47.35 to $77.21 per hour.
Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.
FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 5 days after the date of this posting, May 30, 2025.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.