Description
Robert half is seeking a Desktop Support/Service Desk Technician III to join their lean and dynamic IT team. This is a hybrid role requiring both strong technical skills and a proactive, service-oriented mindset. The right candidate will thrive in a fast-paced environment where they will wear multiple hats-from handling end-user support to engaging in systems administration and AV troubleshooting.
Begin taking ownership of key support functions such as:
5+ years of experience in desktop support, service desk, or endpoint management
Strong hands-on experience with:
Windows OS (99% Windows environment)
Active Directory & Azure AD
MDM tools (e.g., JAMF, Intune, AirWatch)
Zoom Rooms and AV systems
VOIP systems (e.g., Cisco, Avaya)
Windows patching and security updates
Enterprise printing and firewall support
Zoom Room & AV Support
VOIP System Troubleshooting
MDM for iOS and Mac Devices
Windows Patch Management
Enterprise Printing Support
Firewall Setup & Network Troubleshooting
General IT Support & Account Provisioning
Comfortable working both independently and collaboratively in a small team environment
Proactive, dependable, and capable of owning and driving IT projects
Excellent interpersonal and communication skills; able to work cross-departmentally
Requirements
Act as a senior point of escalation for service desk tickets across hardware, software, and networking issues
Support 500+ end users across multiple sites using tools like Active Directory, Azure AD, and MDM platforms
Troubleshoot and maintain Zoom Room setups, video conferencing equipment, and VOIP systems
Manage and deploy security patches across a Windows-heavy environment
Support mobile device management (iOS/iPadOS), printers, and endpoint firewalls
Collaborate closely with cross-functional teams to address IT needs and implement improvements
Participate in an on-call rotation (minimal volume; 1-2 calls per week) and provide weekend coverage on a rotational basis (9 AM-5 PM)
Travel occasionally to company sites (travel reimbursed)
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .