Who is Flock?

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

The Opportunity

We are seeking an IT Project Manager with a strong focus on Customer Experience (Customer Success & Support), who will also serve as a versatile generalist across broader IT initiatives. This role is ideal for someone who has partnered directly with Customer Success and Support teams, understands their operational workflows, and has hands-on experience with SFDC Service Cloud and related CX tools. You will ensure that the systems and processes supporting our customers are scalable, effective, and aligned with Flock’s mission, while also contributing to a wide range of IT initiatives across the company.

What You’ll Do:

Lead CX-focused IT projects: Drive initiatives that enhance Customer Success and Support operations, including implementations, integrations, and optimizations of tools like Salesforce Service Cloud.

Partner with Customer teams: Act as the bridge between IT and business stakeholders in Customer Success, Support, and Operations, ensuring requirements are translated into scalable solutions.

Own end-to-end project lifecycle: Scope requirements, create project plans, manage dependencies, and drive execution through testing, deployment, training, and post-go-live support.

Bring clarity to ambiguity: Structure complex, cross-departmental initiatives and align stakeholders around progress, value, and outcomes.

Generalist IT contributions: Support additional IT initiatives across SaaS, infrastructure, and compliance (e.g., access governance, device provisioning, or audit readiness) when needed.

The Skillset

• 4+ years of experience managing IT projects, ideally in high-growth or SaaS environments.

• Direct experience working with Customer Success / Support teams and their technology ecosystems.

• Hands-on SFDC Service Cloud experience (implementation, optimization, or integration) required.

• Strong background in managing the full IT project lifecycle: requirements, configuration, testing, deployment, and adoption.

• Proven ability to document requirements, functional design, and training materials.

• Skilled in stakeholder management and facilitation, with a track record of building strong partnerships across technical and non-technical teams.

• Experience with business process mapping, gap analysis, and ROI measurement.

• Familiarity with CX tools and SaaS platforms (Salesforce, Gainsight, Zendesk, JIRA, etc.).

• Bonus: exposure to IT Security, SOX-driven initiatives, or compliance-related projects.

• Strong organizational skills, detail orientation, and self-driven execution mindset.

  Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Business Systems Administrator at Flock Safety.

The First 30 Days

• Familiarize yourself with Flock’s systems, security protocols, and IT project delivery process

• Meet key stakeholders across IT, Security, and business teams to understand their goals and how projects flow

• Take ownership of designated in-flight tasks or projects (e.g., RBAC cleanup, tool configuration) to start delivering immediate value

The First 60 Days

• Lead a mid-sized project end-to-end (such as a SaaS business tool rollout or security solutions)

• Build project plans, track issues and risks, facilitate status updates, and ensure key milestones stay on track

• Manage projects independently, escalating blockers when necessary

90 Days & Beyond

• Manage multiple cross-functional IT projects across different business departments/functions, driving consistent delivery and alignment

• Establish a reputation as a project leader who can take on any initiative and see it through with minimal oversight

• Provide feedback on tooling, templates, and delivery processes to improve project velocity and execution discipline

Salary & Equity

In this role, you’ll receive a starting salary between $85,000-115,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

The Perks

Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual’s needs.

Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today – Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

WFH Stipend: $150 per month to cover the costs of working from home.

Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

Home Office Stipend: A one-time $750 to help you create your dream office.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at ** Redacted **. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.