About Neon One
At Neon One, we believe that technology is the key to building vibrant communities of generosity. As a leader in nonprofit software since 2004, we create intuitive solutions that help small and mid-sized nonprofits connect with people, build trust, and make good happen every day.
Our culture is powered by empathy, innovation, and a shared mission to empower organizations making a difference. We operate with a customer-first mindset, take pride in extraordinary results, and grow together by supporting each other and embracing bold new ideas. If you’re passionate about using your skills to drive real impact and want to thrive in a collaborative, fully remote environment, Neon One is the place for you.
In-Person Payments Specialist
The Merchant Support Specialist (POS) plays a key role in ensuring smooth and secure in-person payment transactions for our customers. You’ll serve as the subject matter expert across hardware, software, and compliance for card-present payment processing. This position is ideal for a detail-oriented, technically skilled professional who thrives on solving problems and driving operational excellence.
Key Responsibilities
Operational Management
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Oversee daily operations of all in-person payment systems, including POS terminals, card readers, and related software.
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Monitor transaction performance and proactively identify and resolve issues.
Technical Support
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Serve as the primary point of contact for payment-related technical issues.
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Troubleshoot hardware malfunctions, transaction failures, and connectivity problems to ensure uninterrupted service.
Security & Compliance
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Ensure compliance with PCI DSS and other relevant industry standards.
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Maintain documentation and coordinate with internal teams to uphold security best practices.
Vendor Management
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Act as the liaison with hardware vendors and POS software providers.
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Manage vendor relationships, escalate issues, and evaluate new technology solutions for efficiency and scalability.
Market Knowledge
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Stay informed on emerging payment technologies, market trends, and best practices in card-present transactions.
What You Bring
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2+ years of experience in a payments-related or POS support role.
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Deep understanding of in-person payment ecosystems, including hardware and software integrations.
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Strong technical skills with POS systems, payment gateways, and payment terminals (e.g., countertop and mobile).
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Excellent analytical and problem-solving skills with the ability to quickly diagnose and resolve issues.
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Strong communication and interpersonal skills, with the ability to support and train non-technical users.
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PCI Professional (PCIP) or other relevant certifications, are a plus.
Why Join Neon One
At Neon One, our values guide everything we do. We put empathy and passion at the center of our work, using technology to uplift mission-driven organizations. We stand for our customers, act with care and intention in every decision, own the solution, and grow together. We innovate fearlessly, always exploring new ways to support our community and each other.
Benefits and More
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Unlimited paid time off.
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Comprehensive health plans (medical, dental, vision).
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401(k) with up to 3.5% company match.
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Paid parental leave after one year.
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Company-paid life insurance and long-term disability.
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Pet insurance.
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11 company holidays, paid sick time, and a monthly paid volunteer day.
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Medical and dependent care flexible spending accounts.
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Fully remote workplace.
How We Hire
We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.
This opportunity is offered through HighlightTA, the on-demand talent team supporting Neon One’s growth.
Connect with us and learn more:
Neon One on LinkedIn
HighlightTA on LinkedIn