NetSuite ACS Consulting Technical Manager (Individual Contributor_ - Retail+ (AFA/FB/HB)

Job Description

Why NetSuite ACS? If you are a senior-level Retail /AFA consultant who is looking to thrive in a fast-growing environment where client satisfaction is #1, this NetSuite ACS role might be for you.

Our premium services portfolio of customers is made up of ACS Optimize and ACS Architect clients that are very diverse in size, scope, and complexity. This allows you to sculpt your own portfolio based on your interests, skills, and experience. We are all about customer relationships where you will explore deep into each client’s business and processes. Their NetSuite instances will challenge you with a complex array of modules, customizations, and integrations.

This consultant will join a cross-functional team focused on selling and delivering an omni-channel commerce platform for retail soft-goods businesses: Apparel, Footwear and Accessories team (AFA), Health and Beauty (HB) and Food & Beverage (FB), that provides robust industry experience in understanding functional and technical requirements to implement NetSuite in support of our customer’s customer experience and operational objectives.

This consultant will review customer software purchase objectives and the solutions defined to help plan and execute successful delivery of the NetSuite Service in consideration of technical environments including new/legacy systems, applications, infrastructure, data, security and applicable leading practices. The Senior Principal Consultant will be responsible for customer business process analysis, implementing the functional scope and coordinating implementation tasks with other project resources (e.g., education, technical, data).

The successful candidate must have the ability to lead the customer in aligning requirements to the solution or innovating as needed to configure/customize the solution to customer requirements as needed/appropriate. Supporting the implementation team in mitigating project risks to achieve timely NetSuite Service Go Live and strong customer satisfaction with the delivery process and solution quality is critical to the Senior Principal Consultant’s job function.

Responsibilities include: The Advanced Customer Support / Managed Services team of Oracle NetSuite Professional Services is seeking a Sr Principal Consultant, ideally with Retail, Apparel and/or Health & Beauty vertical market expertise.

Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service -- our first-ever qualifying as cloud annual recurring revenue (ARR) -- that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value. Our team primarily fulfills the critical initial months of the service backstopped by our industry-leading SuiteReview methodology. With well over one thousand Customers already under management and the accelerated enrollment of new Customers, we are adding headcount in North America to meet demand. If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced and highly strategic team, we would like to hear from you!

Career Level - IC4

Responsibilities

Responsibilities include:

• Participate in the identification and documentation of customers NetSuite value gaps leveraging our proprietary SuiteReview methodology

• Participate in driving the approach to remediate gaps, and consensus with the Customer of same

• Work with customers to remediate highest priority gaps

• Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team

• Define detailed functional requirements for automations and integrations to NetSuite

• Work with TS team to design and unit test automations and integrations

• Perform quality reviews of deliverables developed by other team members

• Continue to increase product knowledge and pursue relevant certifications

• Collaboration with other ACS teams, including TS, Point-of-sale (POS), eCommerce, OpenAir, Platform Technical Services, and Support

• Follow essential internal business processes aligned toward delighting our Customers

• Contribute to the solutions repository/best practices and knowledge share activities and participate in Subject Matter Expert programs.• Train and mentor more junior consulting staff

Preferred qualifications/skills include:

• 6+ years of overall relevant domain experience in one or more of NetSuite’s core vertical markets (e.g. Supply Chain Management, Operations, Warehouse Distribution, Retail and/or Apparel.)

• Expertise in the full life cycle implementation of Retail, AFA, FB or HB line of business or industry vertical focused ERP solutions.

• NetSuite platform solution experience strongly preferred, however competing vendor’s offering will be considered

• Strong project and team leadership skills

• Ability to translate business needs into functional requirements to achieve deliverables, solution enhancements, customizations, and/or integrations.

• Knowledge in NetSuite and SuiteCloud product offerings is a plus, or ability to develop working knowledge of critical functional and technical features or processes in the NetSuite Service and SuiteApps (e.g., CRM, Order Management, Inventory Management, Supply Chain Management, Accounting, Dashboards/Reporting, Data Migration, Integrations, etc.).

• Some knowledge of retail management, ecommerce, Shopify, POS, mobile ecommerce, payment processing, warehouse management, merchandise planning, PLM or accounting systems.

• Previous experience implementing Retail Management Systems (RMS), Enterprise Resource Planning (ERP) systems or commerce frameworks such as SAP B1, Microsoft Dynamics, Demandware, Magento, JDA, Epicor (Aptos), Full Circle, Hybris, and Micros is a plus.

• Knowledge of integration tools such as Celigo, Dell Boomi and FarApp is a plus.

• Highly effective oral/written communication, contextual analysis and organizational skills are a must.

• Ability to collaborate and leverage a team of people with a broad range of functional, process, change management, and technical skills• Ability to travel on a modest to moderate basis, as appropriate.

• NetSuite Certifications

Analyzes business needs to help ensure Oracle solution meets the customer’s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

CA: Hiring Range in CAD from: $88,100 to $192,600 per annum.

US: Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

This job requires proficiency in the English language. Oracle is a global company with operations in dozens of countries around the world and our teams, including the team this position is part of, are comprised of individuals located in various jurisdictions. As is required of employees in all jobs at Oracle in North America, candidates for this position are required to understand, and communicate, in English so that in the course of performing their work, they can interact with teammates in other locations who are not fluent in the French language.

For applicants located in the Province of Quebec, a basic proficiency of the French language is required.

About Us

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