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Patient Coordinator-Organ Health

Natera • Remote • 3 days ago

POSITION SUMMARY:
The role of Patient Coordinator will be central to the success of the Renasight product line.  This position will be focused on growing the relationship between Natera and its patients to ensure timely management of testing.  Core responsibilities include collaborating with customer care team and OHS to increase revenue and drive market development through direct sales by being the key contact for patient needs.  The Patient Coordinator will accomplish this by being the patient advocate within Natera.

PRIMARY RESPONSIBILITIES:

  • Work with Customer care team to maintain & support existing customers.

  • Assess the needs of patients with a focus on customer support, coordination of logistics, and problem solving.

  • Maintain and support a service-oriented relationship with patients

  • Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner.

  • Help manage our business system tools (e.g. OH Portal, Salesforce)

  • Identify, nurture and grow patient relationship in order to influence and schedule ongoing testing.

  • Performs other duties as assigned.

  • This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job.

  • Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

  • Must maintain a current status on Natera training requirements.

 

QUALIFICATIONS:

  • Minimum of 2 years of Call Center experience in an inbound and outbound capacity.

  • Minimum of 2 years of sales experience 

  • Background in medical or biological sciences preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Outgoing personality with excellent oral & presentation skills.

  • Ability to think strategically as well as execute tactically

  • Emphasis on competitive analysis and team first attitude.

  • Ability to relate and educate our technology to potential patients

  • Strong quantitative and MS Excel skills

  • Self-motivation, with the desire and capacity to work both independently and collaboratively

  • Must act with a sense of urgency

  • Excellent organizational and communication skills (written and verbal)

 

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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