Project Support & Quality Engineer

General Overview 

At ThinkOnward, we’re more than a company—we’re a global community of experts and problem solvers. Our mission? To inspire and activate our community, uniting their passion, wisdom, and creativity to cleverly solve complex geoscience and data science challenges  for our clients. Together, we equip our talented community of geoscientists and data scientists with cutting-edge tools, data, and resources. We specialize in pushing boundaries, fostering collaboration, and delivering innovative solutions that accelerate value-adding decisions. 

Our two core market offerings are helping solve some of the energy industry’s biggest challenges. 

• Subsurface Solutions: Through our Open Talent Community and cloud-based Projects platform we apply cutting edge AI-driven workflows to deliver a reduction in time to investment decisions for our clients by 20-30%. 
• GenAI Solutions: We assess and benchmark many tools and models objectively and offer market intel as a subscription model. We select and partner with top technology vendors to integrate into our Project services to make GenAI applicable in production for business-critical subsurface workflows. 

Our values—Re-Imagine What Matters, Get It Done, Fail Fast, and No Ego—guide us. Our vision is to be the go-to platform that empowers energy companies to accelerate decision-making, evolve workflows, and achieve impactful results through our global community, advanced AI/ML technology, and open innovation model. 

 

Summary: 

ThinkOnward is seeking an experienced Project Support & Quality Engineer to ensure our Experts‑in‑Residence (XiRs) have high‑performing, secure, and fully provisioned environments and that our Community platform ships with robust automated test coverage. This is a hands‑on individual contributor role with a 60% focus on project support and environment quality (for XiR workspaces on AWS AppStream) and 40% on automated test development across our front‑end (web, Node.js) and back‑end (GraphQL) services within our CI/CD and data pipelines. 
 

What You’ll Do

Project Technical Support & QC Specialist for XiR Environments (60%) 

• Provision & Support AWS AppStream env for XiRs based on Sponsor’s requirements; ensure the right applications are installed, configured, and properly licensed, and that required subsurface datasets are accessible.
• Validate environments end‑to‑end before project start (golden image checks, performance metrics checks, license/entitlement verification, data, storage, AWS quotas) and provide timely triage during execution. 
• Ensure data availability (e.g., S3 objects, network shares) and troubleshoot ingestion/permission issues with Engineering/DevOps.
• Implement and follow SOC 2–aligned procedures; contribute to authoring/refining policies, checklists, and controls for environment setup, access, and incident handling.
• Document runbooks and known issues for repeatability; create concise XiR quick‑start guides and health checklists.
• Participate in an after‑hours support rotation (when required) to unblock critical XiR activities. 

Automated Platform Tests (40%) 

• Expand automated test coverage in CI/CD for Node.js front-end and GraphQL APIs, following existing test architecture and conventions.  
• Maintain a balanced test pyramid (smoke, integration/API/contract, end-to-end) across dev and stage environments; design safe fixtures and test data subsets to avoid PII exposure.. 
• Integrate test signals into dashboards and coverage reports; configure Microsoft Teams notifications for failures and alerts. 
• Review legacy features with Product and Business; update test cases when requirements or workflows change.. 
• Enforce privacy-by-design in testing (PII safety checks, data minimization, secure handling of logs and artifacts). 
• Partner with Engineering to improve reliability and speed of tests (parallelization, mocks, test data management), reducing MTTR and increasing deployment confidence 

 

What You’ll Bring

• Experience: 7–10 years in a hands‑on role spanning platform support, QA/automation, or DevOps/infra‑adjacent engineering.  
• Bachelor’s or Master’s degree in a STEM field—or equivalent practical experience. 
• Hands on AWS Cloud experience: Proficiency with AWS services—S3, FSX, Appstream, Lambda, Data Sync, IAM‑aware workflows—and practical data manipulation for test setups and XiR environments.
• Automation & CI/CD: Background adding tests to CI/CD pipelines for web front-end and API back-end services; familiarity with modern UI/E2E and API/contract testing; comfort integrating notifications (e.g., Teams) and improving stability over time. 
• Secure & compliant by default: Willingness to learn SOC 2 principles (change control, access control, logging, evidence) and how they map to test automation work.
• Collaboration & communication: Able to partner with Business/Product to clarify under‑documented behaviors; write clear test cases, runbooks, and checklists for highly technical audiences; proactive about raising risks and proposing improvements. 
• Tools: Git, Microsoft Office, ticketing/chat (e.g., Jira, Slack), and modern source control workflows. 
• Nice to have: Experience supporting O&G subsurface software (e.g., Petrel), knowledge of observability in test contexts, and performance testing exposure. Experience building, configuring, and validating virtual desktop/remote application environments with attention to software licensing and performance. 

 

Time Commitment / Travel Requirements

• Full-Time
• No travel expected
• Some after‑hours support may be required for XiR operations (schedule TBD)