About the Role
We are seeking a highly motivated Senior Data Scientist to join Natera’s Patient Experience (PX) Data Science & Analytics team. This role is critical to our mission of creating intelligent, adaptive systems that reduce friction in patient journeys, improve operational efficiency, and enable personalized healthcare experiences.
You will work cross-functionally across PX operations, billing, call center, engineering, and leadership teams to design and deploy AI/ML solutions that deliver real-world impact. As part of our charter, you will drive high-priority initiatives across predictive modeling, GenAI solutions, operational optimization, and self-service automation.
Key Responsibilities
- Independently lead the development of machine learning models to support PX initiatives such as experience quality evaluation and personalized patient outreach.
- Design and build Generative AI (GenAI) solutions, including LLM-based assistants for operational efficiency, agent coaching and personalized patient support.
- Advance the LLM-powered QA engine to identify recurring pain points and service opportunities across channels.
- Translate business problems into scalable analytical/science solutions, partnering closely with PX stakeholders across the teams.
- Evaluate model performance, lead A/B testing and experimentation, and iterate on models to drive continuous improvement.
- Mentor and coach junior data scientists and analysts, providing guidance on technical execution, project prioritization, and best practices in AI/ML.
Core Qualifications
Basic Required:
- 5+ years of experience in Data Science/ML/GenAI, with demonstrated impact in healthcare, operations, or enterprise platforms.
- Advanced proficiency in Python (NumPy, pandas, scikit-learn, etc.).
- Deep experience in machine learning and statistical modeling (regression, classification, clustering, etc.).
- Hands-on experience with Generative AI / LLMs (e.g., OpenAI, LangChain, prompt tuning, embeddings).
- Knowledge of experimentation and causal inference, including A/B testing design and analysis.
- Proficiency in operationalizing models and collaborating with cross-functional teams.
- Excellent communication and storytelling skills, able to bridge technical insights with business value.
- Proven ability to mentor and uplift team members, fostering a culture of learning and innovation.
Preferred:
- Experience with LLM evaluation frameworks, prompt engineering, and fine-tuning techniques.
- Strong SQL skills and experience working with large-scale datasets in Snowflake or WS data lake.
- Familiarity with the AWS data stack (e.g., S3, Redshift, Lambda, Data Mesh architecture).
- Exposure to tools like Salesforce and call center data platforms (e.g., Twilio).
Why Join Us?
At Natera PX Data Science, we’re reimagining the patient experience with AI and data at the core. This is a unique opportunity to make meaningful, real-world impact through cutting-edge innovation. You’ll work in a fast-paced, supportive environment where your contributions help shape the future of patient care.
If you’re passionate about building smart solutions that truly enhance patient care and experience—we want to hear from you.