About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
Lumen is seeking a dynamic and experienced Senior Manager of Software Engineering – Ticketing to lead our ticketing development team. This leader will be responsible for overseeing the development, integration, and evolution of multiple ticketing platforms, including both off-the-shelf and custom-built solutions. The ideal candidate will bring deep expertise in ticketing frameworks, system integration including eBonding, and team leadership, with a strong focus on strategic planning and cross-functional collaboration in a Service Assurance focused team.
Location
This is a remote opportunity open to candidates located anywhere in the U.S.
The Main Responsibilities
Lead and mentor a team of senior software engineers and developers across multiple ticketing platforms.
Drive the development and integration of ticketing systems, ensuring seamless eBonding with external systems and partners.
Collaborate with enterprise architecture and product teams to define and execute technology roadmaps aligned with business goals.
Oversee the lifecycle of ticketing solutions, developing roadmaps for each platform to ensure alignment with target state systems, and ensuring existing systems are scalable, reliable, and performant.
Partner with leadership to plan and execute transitions to future-state ticketing platforms.
Ensure high-quality software delivery through agile methodologies, code reviews, and best practices.
Foster a collaborative, innovative, and inclusive team culture.
Communicate effectively with technical and non-technical stakeholders, including executive leadership.
Ensure compliance with government suitability requirements and security standards.
What We Look For in a Candidate
Minimum of 8 years of experience in ticketing technologies and management, with at least 3 years in a leadership role.
Demonstrated ability to lead technical teams and mentor engineers while maintaining strong cross-functional relationships.
Proven experience managing multiple ticketing systems and integrating with third-party platforms.
Strong background in JavaScript, TypeScript, SQL databases, and modern web frameworks.
Demonstrated success in developing and executing technology roadmaps.
Experience working with enterprise architecture and product management teams.
Experience with CI/CD pipelines, Software Development and Agile methodologies
Experience with cloud-based infrastructure and migrating apps to the cloud.
Proven experience migrating ticketing platforms from current to target state systems.
Excellent interpersonal and communication skills.
Ability to obtain U.S. Government suitability upon hire.
Preferred Qualifications
Experience with Remedy, Web Help Desk, ServiceNow or similar ITSM platforms.
Background in telecommunications or large-scale enterprise environments.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
#LI-KG1
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits (https://jobs.lumen.com/global/en/benefits-statement)
Bonus Structure
Requisition #: 338581
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/i/global/en/faqs) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Application Deadline
06/28/2025