Description
The Sr. Benefits Analyst is the point person for benefits administration for assigned client(s), which could be one of our bottler clients or CCBSS internally. This role is responsible for the administration and execution of clients’ benefit programs and policies, ensuring accuracy, timeliness in deliverables, and compliance. Our client(s) depend upon this individual to have strong knowledge and experience in benefits and specifically to learn, understand, and adhere to their benefit programs, policies and processes. A key part of this role entails being the “face” of the BSNA benefits administration service to the clients and offering recommendations for improvement to processes, programs, and/or policies. This is a hybrid position with a contract-to-hire format.
Duties may include but are not limited to the following:
Primary point of contact for clients and vendors; lead meetings, align on processes, identify and resolve issues; bring forward recommendations.
Responsible for day-to-day benefits operations such as appeals, death claims, direct billing of benefits, and support for regulatory audits (e.g., ACA, 5500s, 401k).
Oversee full lifecycle of Open Enrollment, including timeline, system testing, vendor coordination, and HR Advisor training.
Timely completion of required data audits; troubleshoot variances or file feed errors.
Own completion of year-end/year-begin activities; ensure alignment with Payroll
Identify and implement process improvements; maintain process documentation.
Tier 3 escalation point for complex benefits issues; manage cases through Salesforce.
Delegate work to Analysts as appropriate.
Mentor Analysts and HR Advisors.
Reconcile/process vendor invoicing
Stay current on industry trends.
Requirements
Key Skills and Abilities
· Relationship building and management
· Proactive customer support
· Strong knowledge of benefits regulations including HIPAA, ACA, ERISA, and COBRA
· Attention to detail
· Critical thinking skills
· Proficient in HRIS systems
· Conflict resolution/handling difficult employee conversations/situations
· Strong analytical skills
· Excel: vlookups, pivot tables, formulas, etc.
· Influencing
· Ability to manage competing priorities
· Working with a sense of urgency
· Adaptable to and accepting of change
· Flexibility
· Project Management
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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