About the Role
The Postmates Eater Operations & Pricing team is responsible for unlocking the next phase of Postmates user growth. This team drives the strategy and execution of customer acquisition, engagement, and retention initiatives, as well as defining and executing on strategies for customer pricing.
The ideal candidate for this role should have a proven track record in operations and strategy, strong analytical skills, excellent time-management and organizational skills, and the ability to clearly communicate and present complex information to diverse audiences. Familiarity and love of the Los Angeles market is a big plus.
What You'll Do
Help manage customer pricing for Postmates markets
Develop analytical frameworks to optimize strategic decisions and build scalable tools and dashboards to assess impact and improve decision making
Partner with the Postmates GM, Postmates Strategy & Planning team, Territory Operations team, and key cross-functional partners (eg. CRM) to determine user acquisition, engagement, cohorting and communication strategy; unlock new acquisition levers throughout the entire funnel
Devise investment business cases and recommendations for customer acquisition opportunities based on a detailed cost-benefit assessment
Craft and deploy promotions to acquire new customers, engaging current customers, and winning back inactive customers; run experiments to find the most effective and efficient structures
Ensure monthly/quarterly budget is allocated and met by ongoing/planned campaigns, with Finance
Support Uber One Membership growth planning and reporting, with Membership and Brand Marketing leads
Optimize existing lifecycle CRM series through experimentation
Own in-app merchandising for the Postmates app
Work with Finance to optimize Fees and Promotions for US markets based on business goals, and configure pricing changes as needed
Basic Qualifications
- Bachelor's degree (preferably in a quantitative field such as math, statistics, physics, engineering, economics, computer science, operational research)
Preferred Qualifications
At least 1-2 years of robust work experience in an analytical role
Experience in consulting / strategy / econometrics / tech or related field; high-growth operations or startup experience is strongly preferred
Masters degree in a technical field
For New York, NY-based roles: The base hourly rate range for this role is USD$39.67 per hour - USD$41.84 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform