What you’ll do:

As a Technical Implementation Strategist, you’ll be the driving force behind scaling ClassDojo’s most complex district implementations. You’ll independently design and execute high-impact systems and processes that improve efficiency at scale, while directly supporting district partners through the most technical aspects of ClassDojo rollouts.

You’ll combine deep expertise in SIS integrations and data quality with exceptional communication, documentation, and project management skills. This is a highly cross-functional role that partners closely with Product, Engineering, Success, and Implementation to deliver seamless onboarding experiences for schools and districts nationwide.

Responsibilities:

• Drive innovation: Collaborate with Product and Engineering to 10x existing systems and develop scalable solutions that anticipate future needs.

• Design and scale systems: Create and optimize implementation processes from the ground up to drive efficiency and consistency across large-scale rollouts.

• Own technical excellence: Lead end-to-end SIS integrations (API, plug-ins, SFTP, etc.), ensuring data integrity and seamless product setup for districts.

• Collaborate cross-functionally: Partner with District Onboarding Managers, District Partnerships Managers, and internal technical leads to ensure flawless execution.

• Solve complex data challenges: Review, clean, and validate district data to ensure it meets integration requirements and supports a smooth user experience.

• Communicate and document effectively: Maintain clear project documentation, proactively surface risks, and ensure alignment across internal and external stakeholders.

• Mentor and support growth: Contribute to team development by supporting the hiring, onboarding, and training of new technical implementation team members.

Requirements:

• 6+ years of experience in K–12 SIS integrations (API, plug-ins, SFTP, etc.)

• 3+ years leading large-scale technical projects and collaborating directly with Product and Engineering teams to build and scale processes from scratch

• 3+ years mentoring or training team members and shaping team operations

• Proven expertise in data validation, cleaning, and quality assurance, with foundational SQL experience

• Strong organizational skills; ability to manage multiple concurrent projects with precision and accountability

• Exceptional written and verbal communication and a high degree of empathy in working with district IT leaders

• Fast learner with a deep curiosity for technology and process improvement

• Experience with tools such as Asana, Smartsheet, Salesforce, Google Sheets/Excel, and Notion

Bonus experience:

• Experience working with EdLink, ClassLink, or Clever

• Experience working in Support or Customer Experience

[1] Some more context:

(If you are on LinkedIn, you will not be able to access the hyperlinks below. Once you click apply, you will be directed to our career website (if you are not on there already) and will be able to access the hyperlinks)

• How ClassDojo Connects Parents, Students, and Teachers

• “Whats New on ClassDojo 2023”

• TechCrunch Article: Second Act comes with First Profits

Click here if you’re interested in learning more about what we’ve been up to.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are happy to accommodate any disabilities or special needs. We are a distributed company, so we hire regardless of location, as long as you are willing to have significant hours overlap with one of the Americas time zones.

ClassDojo takes a number of factors into consideration when determining compensation, including geographic location, experience, and skillset.

Salary ranges (United States):

CA, WA, NY, NJ, CT states: $90,000 – $110,000 (USD)
All other states in the US: $76,500 – $93,500 (USD)

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