Greetings!
Our client Navy Federal Credit Union is the world’s largest credit union with over 10 million members, over $149 billion in assets, and over 23,000 employees.
Our client is seeking an UX Content Conversation Designer-15814-Remote. You seem to have a rock-solid profile and your overall background seems to be a great match for the position.
Please review the below details for clarity on the position description.
Description:
- Design end-to-end conversation flows for chatbots and other conversational interfaces like IVR.
- Write conversational content that aligns with our brand voice and user needs.
- Work closely with product managers, engineers, and researchers to define and implement conversation strategies.
- Use data, user research, and testing to iterate and improve conversations over time.
- Define intents, utterances, and response logic for AI/NLU systems.
- Help establish and maintain conversation design guidelines and best practices.
- Advocate for the user and promote accessibility and inclusivity in language.
Qualifications
- 2+ years of experience in conversation design.
- Strong portfolio of conversational work (chat, voice, or multimodal).
- Excellent writing and editing skills with an ear for natural-sounding language.
- Understanding of design thinking, user experience principles, and accessibility standards.
- Familiarity with conversational AI platforms (e.g., Dialogflow, Rasa, IBM Watson, Voiceflow, etc.).
- Comfort with ambiguity and a collaborative spirit
A Contractor – UX Content Conversation Designer creates engaging, user-centric conversational experiences for digital products and services
- Experience in designing and developing conversational flows for chatbots, voice assistants, and other AI-powered interfaces
- Proficiency in usability testing and user research
- Strong portfolio demonstrating conversational UI/UX projects
- Familiarity with conversation design tools “