A bit about us:
Fast-paced and rapidly growing startup focused on creating long-lasting relationships with a white glove approach.
We are seeking a dynamic and experienced professional to join our team as a Permanent Vice President of Operations. This role is pivotal in driving the company's operational strategy, ensuring customer success, and managing daily operations. The successful candidate will have a strong background in project management, sales leadership, and leveraging CRMs. This position requires a strategic thinker with exceptional leadership skills and a passion for growing organizations.
We are seeking a dynamic and experienced professional to join our team as a Permanent Vice President of Operations. This role is pivotal in driving the company's operational strategy, ensuring customer success, and managing daily operations. The successful candidate will have a strong background in project management, sales leadership, and leveraging CRMs. This position requires a strategic thinker with exceptional leadership skills and a passion for growing organizations.
Why join us?
Strong Compensation
Comprehensive benefits package
Huge growth opportunity
Fast-paced Startup Environment
Collaborate with like-minded entrepreneurial folks
Comprehensive benefits package
Huge growth opportunity
Fast-paced Startup Environment
Collaborate with like-minded entrepreneurial folks
Job Details
Responsibilities:
1. Lead and manage the operations team to ensure optimal performance and efficiency.
2. Develop and implement operational strategies that align with the company's overall business goals.
3. Oversee the management of all customer-facing functions, including call center operations, customer success, and client experience.
4. Drive the execution of strategic initiatives and projects, ensuring they are completed on time and within budget.
5. Monitor and analyze operational KPIs, using data to drive continuous improvement and deliver results.
6. Collaborate with the sales team to drive revenue growth and customer retention.
7. Manage and optimize the use of CRM systems to enhance customer relationships and improve operational efficiency.
8. Foster a positive work environment that encourages teamwork, innovation, and excellence.
9. Ensure compliance with all relevant regulations and industry standards.
Qualifications:
1. Bachelor's degree in Business, Operations Management, or a related field. An MBA or equivalent is preferred.
2. A minimum of 5 years of experience in operations management, preferably in the tech services industry.
3. Proven experience in developing and implementing operational strategies.
4. Strong background in project management, including the ability to manage multiple projects simultaneously.
5. Experience in managing customer-facing functions, including call centers and customer success teams.
6. Solid understanding of CRM systems and their application in managing customer relationships.
7. Excellent leadership skills, with a track record of leading high-performing teams.
8. Strong analytical skills, with the ability to use data to drive decision-making and operational improvements.
9. Excellent communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders.
10. Proven ability to drive revenue growth and customer retention.
11. Knowledge of industry regulations and standards.
12. Ability to thrive in a fast-paced, dynamic environment.
1. Lead and manage the operations team to ensure optimal performance and efficiency.
2. Develop and implement operational strategies that align with the company's overall business goals.
3. Oversee the management of all customer-facing functions, including call center operations, customer success, and client experience.
4. Drive the execution of strategic initiatives and projects, ensuring they are completed on time and within budget.
5. Monitor and analyze operational KPIs, using data to drive continuous improvement and deliver results.
6. Collaborate with the sales team to drive revenue growth and customer retention.
7. Manage and optimize the use of CRM systems to enhance customer relationships and improve operational efficiency.
8. Foster a positive work environment that encourages teamwork, innovation, and excellence.
9. Ensure compliance with all relevant regulations and industry standards.
Qualifications:
1. Bachelor's degree in Business, Operations Management, or a related field. An MBA or equivalent is preferred.
2. A minimum of 5 years of experience in operations management, preferably in the tech services industry.
3. Proven experience in developing and implementing operational strategies.
4. Strong background in project management, including the ability to manage multiple projects simultaneously.
5. Experience in managing customer-facing functions, including call centers and customer success teams.
6. Solid understanding of CRM systems and their application in managing customer relationships.
7. Excellent leadership skills, with a track record of leading high-performing teams.
8. Strong analytical skills, with the ability to use data to drive decision-making and operational improvements.
9. Excellent communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders.
10. Proven ability to drive revenue growth and customer retention.
11. Knowledge of industry regulations and standards.
12. Ability to thrive in a fast-paced, dynamic environment.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.