Senior ServiceNow Data Architect

Kennesaw, Georgia;Atlanta, Georgia; Richmond, Virginia; Plano, Texas; Charlotte, North Carolina; College Park, Georgia

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

About the Team:

The Global Technology Service Management function is a new team charted with designing, implementing and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.

Job Description:

The Senior ServiceNow Data Architect is responsible for defining an architectural vision and solution that supports the strategic outcomes of our Service Management function. Key responsibilities include defining the target operating environment, designing for client resiliency, assisting with solution design, and defining non-functional requirements. Job expectations include working with stakeholders and service providers aligned to the Business' strategic objectives, evaluating the impact of strategic design decisions, and contributing to the architecture roadmap.

Position Summary:

Design & Architecture:

Design scalable, secure, and high-performing data models that are aligned to ServiceNow platform and industry data requirements
Collaborate with platform architecture, business and partner teams to understand business requirements and translate them into data architecture solutions
Develop data strategies for integrating ServiceNow with other enterprise systems and databases for the purposes of sourcing data and consuming data from ServiceNow
Design data governance policies, including data quality, data security, and compliance standards
Design and implement reporting strategy for meeting operational, business and regulatory requirements using ServiceNow, data warehouses and reporting platforms

Data Modeling:

Design logical and physical data models for ServiceNow applications and modules, ensuring alignment with industry leading practices
Optimize data structures for efficient storage, retrieval, and reporting
Publish and maintain data model documentation and library for consumption by integration partners and various service management processes

Data Integration & ETL:

Design and implement ETL (Extract, Transform, Load) processes for integrating ServiceNow with third-party applications, databases, and systems
Ensure smooth data flow and ensure that data integration processes are efficient and maintainable

Reporting & Analytics:

Collaborate with data analysts and business intelligence teams to define reporting requirements and design data models that support actionable insights
Create dashboards, reports, and analytical views using ServiceNow's reporting tools and third-party tools
Develop reporting strategy to provide visibility of data flow from sourcing to consumption including frequency, mapping, transformation and translation of data elements

Collaboration & Stakeholder Management:

Work closely with developers, project managers, business analysts, and other IT teams to ensure alignment and successful delivery of data-driven solutions
Provide expert guidance on data-related issues and ensure that ServiceNow data architecture supports long-term business goals

Performance & Optimization:

Continuously monitor data architecture performance and provide recommendations for optimization
Develop and implement process to detect data variances and implement corrective actions
Resolve data-related issues and troubleshoot performance bottlenecks within the ServiceNow platform

Responsibilities:

Works across the business, operations and technology to create the solution intent and architectural vision for complex solutions and prioritize functional and non-functional requirements into a technology backlog to enable the technology roadmap and functionality to support evolving capabilities and services
Contributes to the creation of the architecture roadmap of defined domains (Business, Application, Data, and Technology) in support of the product roadmap and the development of best practices including standardized templates
Clarifies the architecture, assists with system design to support implementation, and provides solution options to resolve any architectural impediments
Facilitates solution driven discussions, leads the design of complex architectures, and finds creative solutions through knowledge of domain, practical experiments, and proof of concepts while ensuring architecture is flexible, modular, and adaptable
Educates team members on the technology practices, standardization strategies, and best practices to create innovative solutions
Supports the team as needed to select the technology stack required for solutions and helps select preferred technology products
Performs design and code reviews to ensure all non-functional requirements are sufficiently met (for example, security, performance, maintainability, scalability, usability, and reliability)

Required Qualifications:

5-8 years of experience in data architecture, with at least 3-5 years of hands-on experience specifically with ServiceNow
Must have active TOGAF (The Open Group Architecture Framework) certification
Strong experience in data modeling, database design, and management of data systems
Proficient in ServiceNow data schema and architecture, including tables, fields, and relationships
Expertise in ServiceNow IntegrationHub, REST, SOAP APIs, and other integration tools
Solid knowledge of relational databases (e.g., MySQL, MS SQL) and NoSQL databases.
Experience with enterprise data warehouse, reporting and visualization solutions (e.g. Snowflake, Teradata, Tableau)
Familiarity with ServiceNow modules like ITSM, ITOM, and HR Service Delivery
Strong understanding of data governance, data privacy, and security protocols
Strong knowledge of data quality, correctness and completeness related metrics and controls
Knowledge of industry best practices for data management and integration
Excellent problem-solving and analytical abilities to troubleshoot data issues and implement effective solutions
Strong verbal and written communication skills, with the ability to work effectively with both technical and non-technical stakeholders
Ability to lead and mentor junior team members

Desired Qualifications:

ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) certifications
Experience with ServiceNow Performance Analytics or other BI/analytics platforms
Familiarity with Agile/Scrum development methodologies

Skills:

Analytical Thinking
Architecture
Result Orientation
Solution Design
Technical Strategy Development
Application Development
Collaboration
Data Management
DevOps Practices
Risk Management
Agile Practices
Automation
Influence
Solution Delivery Process
Test Engineering

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

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