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Customer Solutions Engineer

Popl • Remote • 55 days ago

Who We Are

Popl is building the first In-Person Marketing Platform—replacing outdated lead retrieval tools with a unified system that empowers teams to turn real-world connections into revenue. We help go-to-market teams capture more leads, act faster, and measure everything. From lead capture to CRM sync, Popl makes every interaction count.

About the Role

The Customer Solutions Engineer is a flexible, go-to technical resource embedded within the Customer Success team. This role is designed for someone who thrives on jumping in, solving problems, and making things work—fast.

You won’t manage a book of business like a traditional CSM. Instead, you’ll be a technical Swiss Army knife: joining onboarding calls, accelerating time-to-value, guiding customers through CRM integrations, and helping teams with unique or advanced use cases. Whether it’s hosting office hours, assisting on a fast-moving rollout, or troubleshooting an edge-case setup, you’ll bring clarity and confidence to our customers when it matters most.

This role also plays a key internal function: surfacing product feedback, partnering with our Integrations Program Manager, and ensuring that technical knowledge flows freely across the team.

What You’ll Do

Jump In Where It Matters Most

  • Join live customer calls—especially for new accounts that need fast onboarding or setup support

  • Guide customers through technical steps such as CRM integration walkthroughs, field mapping, enrichment workflows, and lead routing logic

  • Run ad hoc onboarding sessions or “office hours” to unblock customers in real-time

Assist With Technical Setups

  • Support CSMs by assisting on the technical aspects of implementation (you won’t own the full integration process, but you’ll make the hard parts easy)

  • Help configure Popl for unique customer use cases that require specialized workflows or data logic

  • Translate customer requirements into actionable setup recommendations

Enable Internal Teams + Funnel Feedback

  • Partner with the Integrations Program Manager to share real-time customer feedback and edge-case patterns

  • Act as an internal resource for teammates needing support on technical topics or product configurations

  • Participate in cross-functional enablement sessions to increase fluency across the broader CX and GTM orgs

What We’re Looking For

  • 2–5 years experience in a technical customer-facing role (Solutions Engineering, Implementation, RevOps, Technical CSM)

  • Strong familiarity with CRM platforms like Salesforce, HubSpot, Pipedrive, and HR platforms like Azure Active Directory, Workday, and Google Workspace

  • Strong troubleshooting instincts and the ability to talk through workflows clearly with non-technical users

  • A highly independent operator who’s also deeply collaborative—comfortable working across Success, Product, and Engineering

  • Quick to jump into live calls, proactive in solving blockers, and confident owning the “how” of implementation

Nice to Haves

  • Familiarity with Zapier

  • Light experience with APIs, JSON, or field-level CRM structures

  • Experience supporting sales or marketing tech stacks in startup environments

Why join us?

  • Be part of a rocket-ship startup redefining how professionals connect and grow.

  • Work closely with experienced leaders and cross-functional teams to shape our financial strategy.

  • Make a measurable impact in a role critical to our long-term success.

  • Fully remote

  • Competitive salary

  • Meaningful equity

  • Full insurance & benefits

  • Unlimited PTO

  • $250 monthly wellness credit

  • Constant daily learning****

About Popl

Popl is defining a new space as the first ever in-person marketing platform. Our SaaS products help companies and professionals instantly share contact info, capture leads, export to CRMs, and more. We’re on a mission to empower every person and organization to grow faster, one connection at a time.

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