Customer Success Manager
Employment Type: Full-Time
Minimum Experience: Mid Level
Location: Hybrid in NYC Area (U.S.-Based Applicants Only)
Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites.
Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including:
- Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says
- Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV
- Washington Post: Your kids’ apps are spying on them
- Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad Empire
- ABC7 News: The State of Children’s Privacy Online
- NBC News: How many apps are tracking your children
Our team of lawyers, data scientists, engineers, economists and researchers span globally with presence in California, New York, Washington DC , London and Singapore.
ABOUT THE ROLE
Pixalate is hiring a Customer Success Manager (CSM) to join our growing team. Successful candidates will use programmatic expertise and knowledge of the digital landscape to establish and maintain active relationships with client accounts. This role is currently remote but may require occasional travel to meet with clients.
RESPONSIBILITIES
- Managing the complete lifecycle of client accounts, including onboarding, training, customer support, subscription renewals and upsells, and quarterly business reviews
- Presenting Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (SSPs), demand-side platforms (DSPs), ad exchanges, and publishers
- Maintaining awareness of client needs and opportunities for expansion
- Understanding the competitive landscape and new industry developments and standards
- Driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value
- Ensuring Pixalate product adoption, client satisfaction, and account health