Reporting to the VP, Customer Success, the Director of Customer Success will be responsible for our Acute & Payer (A&P) client success, value realization and growth across US and Canada. This position will lead, coach and manage a team of Customer Success Managers and serve as a first point of escalation as needed. This team is responsible for supporting our Acute (Provider) enterprise and strategic customers. This position will be remote and will manage a team that is also remote. We may require travel to client locations and to our corporate offices in Salt Lake City, Utah and Toronto, Ontario, Canada.