Head of Public Sector Delivery, GenAI
Location: Washington DC
Scale’s public sector customer base is growing rapidly and you will be a front line leader to ensure these customers become passionate, lifelong Scale partners. As the Head of Public Sector Delivery for GenAI, you will lead a team of engagement managers and technical program managers and are responsible for the delivery of AI / ML solutions for our customers. You are a player-coach, splitting your time between supervising your team and managing strategic accounts. Day to day, you will manage customer relationships, deliver AI/ML solutions, use data to refine processes, align internal resources, and triage issues across your customer set. All of this serves an ultimate goal of delivering outsized value in supporting our public sector customers’ AI/ML objectives.
For your team, you are a mentor in all aspects of managing customer relationships, making sound business judgments, delivering high-quality program management, and upleveling their knowledge and technical proficiency around AI agents / LLMs. You will work individually with each of your direct reports to advance their own professional development and collectively to build a winning team.
You will:
- Lead a team of 5-8 mid-career professionals
- Manage customer relationships from the executive to the end user
- Oversee onboarding and successful implementation across your team’s accounts
- Lead a cross-functional project team to exceed the customer’s AI/ML objectives
- Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
- Identify ways we can make customer success repeatable and solve issues for future customers
- Partner with clients to understand operational issues and advocate for their fixes with Scale engineers
- Interface cross-functionally with Scale Public Sector’s engineering, product, and infrastructure teams in order to prioritize efforts that drive customer value and successful delivery
- The ability to glean insights from customer / user data to inform & refine delivery strategies & approaches
- Work directly with customer’s engineering teams and end users, answering questions and addressing issues with use of our products and solutions
You have:
- An active TS/SCI clearance
- 8+ years of work experience, with experience in a customer-facing technical program management role (AI industry or government AI program preferred)
- A deep intellectual curiosity about AI and machine learning, particularly in applications that advance national security
- A technical background (education or professional experience with computer science, economics, statistics, or engineering)
- Experience leading small teams and managing multiple, complex work streams
- A strong orientation towards outcomes and a history of being scrappy when it counts
- An easygoing interpersonal style and ability to work and build relationships with a wide range of people
- Willingness to travel at least 30% of the time and eagerness to be onsite with customers
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.