GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.
Summary
We are seeking a dynamic and experienced Inside Sales Manager to lead and develop a high-performing team of 8–10 Inside Sales Representatives. This role is critical to driving pipeline growth and supporting our field-based Regional Account Executives (RAEs) by ensuring the team consistently delivers high-quality meetings and lead generation. The ideal candidate will be a strategic thinker, strong communicator, and passionate about coaching and mentoring sales talent.
Job Responsibilities
- Lead, coach, and develop a team of Inside Sales Representatives to meet and exceed monthly meeting booking goals and KPIs.
- Monitor team performance, provide regular feedback, and implement training programs to enhance skills and productivity.
- Collaborate closely with RAEs and Client Success Managers (CSMs) to align team efforts with territory priorities and strategic targets.
- Analyze CRM data and sales metrics to identify trends, optimize outreach strategies, and improve conversion rates.
- Oversee execution of outbound phone, email, and social outreach campaigns to drive interest and schedule appointments.
- Ensure accurate and timely documentation of team activities, contacts, and meeting outcomes in the CRM system.
- Partner with marketing and sales leadership to refine messaging, campaigns, and lead qualification criteria.
- Stay informed about company offerings, industry trends, and clinical guidelines to support team education and effectiveness.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Participate in hiring, onboarding, and performance management of Inside Sales Representatives.
- Navigate computer systems and applications quickly and efficiently.
People Manager
Yes
Education, Experience, and Skills
- Bachelor’s degree preferred, ideally in Business, Life Sciences, or a related field.
- 3–5 years of inside sales or sales development experience, with at least 2 years in a leadership or management role.
- Proven track record of coaching and developing sales teams to achieve performance goals.
- Strong communication, interpersonal, and organizational skills.
- Experience with Salesforce and sales enablement tools.
- Strategic mindset with the ability to analyze data and drive actionable insights.
- Passion for improving patient care through innovative genetic testing solutions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.
Work Environment
Work is primarily performed in remote office setting
May require flexibility to work multiple time zones
Acknowledgements
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
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