IT Systems Engineer

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

 Summary

• The IT Systems Engineer provides value to IT service capabilities by designing, improving, and supporting business critical systems on the IT Services team.
• In this role, you will support critical IT services in our organization. You will partner closely with other members of the IT and Infrastructure team, and other business departments to develop and optimize shared IT services.
• This role will be accountable for the management of Microsoft M365 and Microsoft Entra ID solutions, productivity software, and endpoint device systems, while driving improvements to enhance user experience and advance system automations within the IT Services engineering domain.
• Associate IT Systems Engineer, IT Systems Engineer, and Principal IT Systems Engineer perform varying degrees of responsibilities, but share the same core duties.

 Job Responsibilities

• Core Duties:
  • Maintain application deployment, configuration policies, zero-touch deployment, and patch management utilizing endpoint management platforms including Intune (both hybrid and fully Azure joined endpoints), SCCM, Jamf, PatchMyPC, and other endpoint management tools.
  • Manage M365 collaboration services, ensuring security and compliance settings/configurations are upheld, while collaborating with other team members to enhance usability and functionality.
  • Manage and maintain on-premises Active Directory (AD) and Microsoft Entra ID services, ensuring seamless integration, security, and reliability, with a focus on identity management, conditional access, and Single Sign-On (SSO)/Just-In-Time Provisioning (JIT).
  • Effectively communicate ticket progress and status updates to internal customers, the IT Service Desk, and other service team members, ensuring timely resolution and adherence to all published SLAs (Service Level Agreements), productivity goals, and NPS/CSAT scores.
  • Manage other legacy and M&A productivity tools such as Google apps, Zoom, Slack, etc.
• Associate IT Systems Engineer
  • Work closely with the Identity and Access Management (IAM) team to design and create Entra ID groups and conditional access policies.
  • Assist IT Systems Engineer and Principal IT Systems Engineers on maintenance and improvements in the environment’s endpoint and productivity suite of tools.
• IT Systems Engineer
  • Design, implement, and maintain the safety and security of Exchange environment, including protection policies and protocols within both Exchange Online and third-party solutions such as Zix or Crowdstrike.
• Principal IT Systems Engineer
  • Design and implement application deployment, configuration policies, zero-touch deployment, and patch management utilizing endpoint management platforms including Intune (both hybrid and fully Azure joined endpoints), SCCM, Jamf, PatchMyPC, and other endpoint management tools.
  • Implement and maintain cloud backup services, ensuring quality and security for backups and email filtering utilizing tools such as Zix or Crowdstrike.

 People Manager

• No

 Education, Experience, and Skills

• +4 years of IT experience and/or College education in related field
• Expert in endpoint management platforms including Intune (both hybrid and fully Azure joined endpoints), SCCM, and Jamf.
• Extensive experience in designing, creating, and maintaining Microsoft Azure’s Identity Access Management (IAM) products including Conditional Access policies, Microsoft Data Loss Prevention (DLP), Entra ID, and Microsoft Defender Suite.
• Extensive experience managing email services, including tools such as Exchange Online, Zix, FortiMail, EasyDMARC, and mail relay systems.
• Proficient in scripting and code review using PowerShell and Bash, with experience in storing and managing scripts in shared repositories
• Adept with multi-forest Microsoft Active Directory, Microsoft Entra ID in hybrid environments, and OpenLDAP integrations.
• Experience with HIPAA (Health Insurance Portability and Accountability) and/or HITRUST environments.

Certificates, Licenses, Registrations

• N/A

Physical Demands

• Ability to stand, walk, and sit for extended periods.
• Ability to lift 50 pounds.

Work Environment

• Work is primarily performed in an office setting with a typical climate-controlled environment or at home (work from home).
• Occasional exposure to manufacturing or warehouse areas, which may involve loud noises, dust, and varying temperatures.
• This role may require occasional travel to client sites, with potential exposure to outdoor weather conditions.
• Standard work hours are Monday through Friday, 9 AM to 5 PM EST, with occasional overtime required during peak periods.

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