Trilogy Federal is looking for part-time Customer Support Specialists to support an important six-month project that assesses customer satisfaction with the burial and memorial benefits offered by the National Cemetery Administration (NCA). Trilogy will administer a suite of four customer satisfaction surveys, sent to next of kin, which helps NCA assess its compliance with its mission to ensure a dignified final resting place for those who are eligible for VA burial and memorial benefits. The feedback from respondents serves to improve NCA policy, planning, and operational efforts as it relates to the quality of the services provided to Veterans and their families. We are looking for skilled candidates to work 100% remotely with backgrounds in call center support, customer service, administrative assistance, and more. The main functions of the Customer Support Specialist will be to respond to next of kin questions about the surveys (via phone calls and email) and ensure high survey response rates. Training will be provided. If you would like to be part of the team to assist NCA with improving the quality and delivery of memorial services, please apply now.