Description
Record Retrieval Support Specialist
Shift hours: 08:00 am PST – 05:00 pm PST, including 60 mins break
Long-Term Seasonal Role
Pay Rate: $13-15/hr
Duties and Responsibilities:
- Handle outgoing medical records requests through our portal.
- Contact healthcare facilities and doctors’ offices to request records and answer emails. Provide good customer service on the phone/ via email.
- Follow company policies and laws to protect confidentiality. Report any issues to the Manager.
- Keep the Supervisor updated with necessary information. Report any customer service issues or potential HIPAA violations.
- Inform the Supervisor about any work difficulties or special requests. Help with extra tasks when needed.
- Stay informed about HIPAA regulations and facility policies.
- Use Microsoft Word and Excel for back-end tasks. Ensure accurate data entry.
- Be flexible and handle challenging situations professionally.
Requirements
Qualifications:
- High School Diploma or GED.
- Effective communication in English.
- Previous administrative or back-office experience, especially in healthcare, is preferred.
- Basic skills in Microsoft Excel and Word.
- Understanding of medical records processes and HIPAA regulations.
- Strong organizational skills to manage workload and meet goals.