Description
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers’ missions, fostering professional growth, and making a positive impact on our communities.
Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.
Kentro is hiring a Service Center Project Coordinator supporting the USAID. The objective of this contract is to provide senior-level advisory services to the USAID Human Resources Director in support of the agency’s strategic wind-down. The Senior Advisors will leverage deep institutional knowledge of USAID and the Department of State to guide the implementation of critical foreign service personnel actions—including severance, retirements, and staff transitions—while ensuring compliance with U.S. Government regulations and facilitating coordination with interagency partners.
The Service Center Project Coordinator provides critical operational support to the Human Capital Services Center (HCSC) within USAID’s Office of Human Capital and Talent Management (HCTM). The incumbent ensures effective coordination, tracking, and reporting of tasks related to Civil Service (CS) and Foreign Service (FS) personnel. This position plays a key role in supporting workforce transition activities, facilitating stakeholder communication, and maintaining high standards for operational performance and personnel data integrity.
Responsibilities:
Task Tracking and Follow-Up (25%)
- Monitor and document actions related to RIF-affected Civil Service and Foreign Service personnel.
- Track open tasks and coordinate resolution with HR specialists, payroll offices, and other internal stakeholders.
- Follow up on outstanding items and ensure timely closure of tasks.
Creation of Templated Responses (10%)
- Develop and maintain standardized response templates for common personnel-related communications.
- Ensure accuracy, clarity, and compliance with CS and FS personnel policies.
Data Reporting and Trend Analysis (15%)
- Generate and analyze regular reports to identify trends, emerging issues, and areas for process improvement.
- Summarize findings and provide actionable recommendations
Stakeholder Coordination and Meeting Support (20%)
- Schedule and facilitate internal and external meetings.
- Document meeting outcomes, track action items, and ensure timely follow-up.
- Recommend improvements to coordination processes based on observations and feedback.
Communications and Stakeholder Engagement (10%)
- Draft and disseminate operational communications to stakeholders.
- Maintain professionalism and accuracy in all communications.
Data Audits and Systems Monitoring (10%)
- Conduct periodic audits of personnel data in systems such as HR Connect, ServiceNow,
- and G2P.
- Identify discrepancies and coordinate corrective action.
Metrics Tracking and Dashboard Reporting (10%)
- Maintain dashboards and performance metrics to monitor project progress.
- Provide leadership with regular updates and reporting packages.
Location: Remote, must be willing and able to be on-site in VA on a regular basis
Requirements
- Bachelor’s degree in Human Resources, Public Administration, or related field.
- 2+ years of experience supporting project coordination or HR operational support within a federal agency.
- Knowledge of U.S. Civil Service and Foreign Service personnel systems, including personnel action forms (e.g., SF-50, SF-52) and service computation rules.
- Familiarity with federal HR systems such as ServiceNow, HR Connect, and G2P.
- Ability to handle sensitive data in compliance with privacy and security protocols.
- Strong organizational, analytical, and follow-up skills.
- Excellent communication skills and proficiency in Microsoft Office tools.
Preferred Qualifications
- USAID experience or familiarity with foreign affairs agencies.
- Exposure to federal RIF procedures and severance eligibility.
- Experience with performance metrics dashboards and stakeholder briefings.
Clearance:
- Willing and able to get and maintain a Public Trust Clearance
Benefits
The Company
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).
Industry Recognition
Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award
Benefits
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.
Commitment Equal Opportunity Employment & VEVRAA
Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.
How to Apply
To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email ** Redacted ** and request assistance.
Accommodations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email ** Redacted **.