The range for this role is $101,000 to $146,000
Actual base pay will be determined based on a successful candidate’s work location, skills/abilities, experience, and education.
Interested candidates must be living in or be willing to relocate to an eligible state for employment with CCM, including: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, OK, SC, SD, TN, TX, VA, WI, or WV. Candidates located within a 40 mile radius of our Melbourne, FL or Orlando, FL office, must be willing and able to work onsite a minimum of 4 days per week.
The Mission
At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.
The Team
Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.
The Job
Provides day-to-day hands-on support to the network infrastructure, servers, virtualized environment, applications, and mobile devices. Responsibilities include: network design and support of LAN/WAN operations between multiple sites and local site break/fix; network related software/hardware upgrades and patch management. Assist Helpdesk with customer issues and troubleshoot to resolution. Requires extensive, sometimes 24/7 maintenance and support, and timely responsiveness to issues and questions.
Essential Job Duties & Responsibilities
- Establishes networking environment by designing network configuration, directing system installation, and defining, documenting, and enforcing industry standards
- Maintain a stable and reliable Cisco-centric network environment
- Configures and installs various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
- Monitors, troubleshoots, and escalates issues – particularly WAN/LAN connections – to the appropriate vendor
- Maximizes network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization
- Secures network system by establishing and enforcing policies, defining and monitoring access
- Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
- Designs and implements network redundancy and supports annual testing of the disaster recovery plan
- Reports on network operational status
- Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs
- All other duties as assigned
Essential Skills & Abilities
- Knowledge of troubleshooting network procedures and best practices
- Experience with network challenges associated with systems integration, including COTS integration, capacity analysis, and system architecture design
- Has demonstrated experience in the use of network analysis tools
- Knowledge and experience in overlay/underlay data center technology design and implementation (e.g., EVPN, VXLAN, ACI)
- Experience with controller-based network management tools (e.g., Catalyst Center, Nexus Dashboard)
- Experience designing, implementing, and troubleshooting advanced network protocols (e.g., BGP, IS-IS)
- Experience with cloud networking
- Experience with network security (e.g., ACLs, VRFs, NAC, ISE)
- Experience managing internal or client-facing projects to completion and troubleshooting clients’ technical issues
- Detail-oriented, task-driven, with excellent communication skills
- Excellent network analysis fundamentals and robust troubleshooting skills
- Strong verbal and written communication skills
- Ability to engage users in a professional manner and present technical concepts plainly to semi-technical customers
- Desires to learn new technologies and apply them to customer use cases
- Must be willing and able to work during and after-hours maintenance windows, which could include weekend and weekday after-hours work
- Must be willing to work with other engineers and collaborate effectively with them
- Must have experience with Cisco Firepower Threat Defense (FTD) and strong Command-Line Interface (CLI) skills
- Willingness to work with alternative vendors outside of Cisco products
- Strong Cisco skills are required
Core Competencies/Demonstrable Behaviors
- Manages ambiguity—Operating effectively, even when things are not certain, or the way forward is not clear.
- Collaborates—Building partnerships and working collaboratively with others to meet shared objectives.
- Decision quality—Making good and timely decisions that keep the organization moving forward.
- Plans and aligns—Planning and prioritizing work to meet commitments aligned with organizational goals.
- Optimizes work processes—Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Education and/or Experience
- Bachelor’s degree in an Information Technology-related field with 1-3 years’ experience OR 5-7 years’ experience in an IT environment for non-degreed applicants required
- Active CCNA required
- CCNP / CCIE strongly preferred
Supervisory Responsibilities
- This job has no supervisory responsibilities
Incentives & Benefits
We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.
For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:
- 100% paid Medical for employees/99% for family
- Generous employer Health Savings Account (HSA) contributions
- Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
- 6 weeks of paid parental leave (for both mom and dad)
- Dental – two plans to choose from
- Vision
- Short-term Disability
- Accident, Critical Illness, Hospital Indemnity
- 401(k) – up to 4% match on ROTH or Traditional contributions
- Generous paid-time off and 11 paid holidays
- Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
- Employee Assistance Program including no cost, in-person mental health visits and employee discounts
- Monetary Anniversary Awards Program
- Monetary Birthday Awards
Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.