Our Deloitte Human Capital team helps organizations create value through people performance. We work with clients to reimagine work, the workforce, and the workplace across the enterprise and to transform their HR functions with AI and emerging technology. With the rapid pace of change in today's world, you will help clients answer questions like: How do I access, develop, and motivate my workforce? What should my AI strategy be for the HR function? Do I have the right organization and culture to enable performance? Join our team to make work better for humans and humans better at work.
Work You'll Do
As a UKG WFM Tier 1 Support Analyst, you will:
Respond to and resolve user inquiries related to UKG Workforce Management (WFM) Time and Absence via phone, email, and chat
Diagnose and troubleshoot issues with time tracking, attendance, leave requests, and related functionalities
Maintain accurate records of support requests, resolutions, and user feedback in the ticketing system
Contribute to the development and maintenance of a knowledge base to streamline support processes and enhance user self-service
Identify and escalate complex issues to Tier 2 support or other relevant teams when necessary
Collaborate with cross-functional teams to ensure timely resolution of user issues, enhance overall system performance, and provide guidance on leading WFM practices
The Team
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Insights, Innovation, & Operate offering provides key aspects of our clients' businesses with technology, data, and deep technical and human capabilities. Innovates and delivers creative, industry-centric solutions that streamline work and accelerate speed-to-value.
Qualifications
Required:
1+ years of experience providing technical support for UKG, including making functional and technical decisions for resolving end-user issues and escalating complex cases
Delivery Center Location & Travel Requirements:
Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia)
Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
Travel Requirement: Maximum of 10% overnight travel for client or project purposes
Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Bachelor's Degree
Preferred:
UKG Workforce Central 8.1 and/or UKG Pro WFM Certified
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.