EJEyad Hossam Eldyn Jabr
Remote, On-site · Full-time, Part-time, Contract
Cairo, Egypt
Customer service professional with strong face-to-face communication skills and experience in fast-paced, high-pressure environments. Skilled in conflict handling, problem-solving, and delivering premium service. Known for professionalism, calmness, and a positive attitude. Seeking to bring strong interpersonal skills and customer care experience to a cabin crew role where safety, hospitality, and teamwork are essential.
Technology
Tools and technology
Problem SolvingConflict HandlingProfessional AppearanceTime ManagementMultitaskingAdaptabilityHandling Difficult SituationsCommunication
Languages
Language proficiency
Arabic - NativeEnglish - very Good in Speaking and WritingGermany - Good in speaking and writing
Full-time, Part-time, Contract
Experience
Recent roles and impact
Customer service representative
Banque Misr
2024-11 — Present
- Delivered face-to-face support to customers, handling inquiries and providing accurate banking assistance.
- Processed daily financial transactions, including deposits, withdrawals, and transfers, in line with bank policies.
- Advised clients on savings products, credit cards, and loan options to help them make informed decisions.
- Built and maintained strong customer relationships through clear, polite, and professional communication.
- Assisted 80–120 customers per day while maintaining high service quality and accuracy.
- Resolved most customer issues on first contact, ensuring a smooth branch experience.
Accountant
Le voile company
2024-04 — 2024-11
- Responsible for online sales through the company website and social media platforms.
- Prepared monthly, quarterly, and annual financial statements and reports.
- Recorded and reconciled transactions from online payment gateways (Fawry) with internal accounting systems.
- Ensured the accuracy of invoices, receipts, and payment confirmations for online purchases.
- Handled returns, chargebacks, and resolved financial discrepancies related to online transactions.
General Accountant
Oriental Weavers Group (OWI)
2023-06 — 2024-04
- Managed accounts payable and receivable, ensuring timely payments and collections.
- Assisted in the preparation of monthly, quarterly, and annual financial statements and reports.
- Prepared and maintained accurate financial records, including general ledger entries, journal vouchers, and reconciliations.
- Handled vat calculations and tax filing procedures.
Education & Certifications
Formal education and credentials
Ain Shams University
B.Sc. in Business Administration, Accounting Department
2018 — 2022
Data analysis
brain station
Digital Marketing
Adham Hossam