Job Description
Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.
Responsibilities
Assist in collection process and cargo claim prevention, as needed
Aggressively pursue customers using networking, social media, customer referrals, etc.
Conduct calls and face-to-face meetings with customers
Create service solutions for customers' unique business problems, and initiate pricing
Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs
Negotiate service requirements and prices; establish service packages
Manage business relationships and entertain customers
Collaborate with customers, front-line management, and various ArcBest departments
Make sales calls and presentations to customers of all sizes
Maintain and grow expertise of ArcBest service offerings
Obtain and develop new accounts utilizing Company techniques and methods
Identify customer challenges; develop and implement solutions to create opportunities
Develop sales strategies and a comprehensive understanding of customers' business models
Other duties and projects, as assigned
Work in a team setting to accomplish goals
Interact with all employees and customers in a professional and courteous manner
Maintain a positive, customer-focused attitude in a highly intense environment
Exhibit excellent customer service
Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share
Complete itinerary and call report as required by Company guidelines and IRS regulations
Complete monthly sales audit reports and expense reports, as company guidelines require
Maintain accurate territory account information in ArcBest database
Requirements
Education:
Bachelor's Degree, preferred
Relevant experience will be considered.
Experience:
Transportation industry and related sales experience, preferred
Computer Skills:
Proficient in Microsoft Office Suite.
Additional Requirements:
Knowledge of business solutions, competitors, and decision makers, preferred
Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred
Competencies:
Addressing Customer Needs
Cross-Selling
Negotiating
Perseverance and Follow-Through
Problem Solving
Relationship Management
Sales Closing and Agreements
Selling
Other Details
Work Hours:
Generally, Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.
Compensation:
This is a salary position paid biweekly.
Variable compensation is included.
About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.
An Equal Opportunity Employer M/F/Vet/Disability