ADC Engineer II, AI/ML ADC

The AI/ML Amazon Dedicated Cloud (ADC) team is at the forefront of delivering artificial intelligence and machine learning solutions to our customers in isolated, air-gapped cloud environments. We are dedicated to pushing the boundaries of what is possible in this rapidly evolving field, leveraging the power of cloud computing and the latest advancements in AI/ML technologies. With a focus on expanding AI/ML services across air-gapped cloud regions, driving automation investments, and delivering open-source solutions, we are at the forefront of innovation. Our team is committed to enabling customers to harness the full potential of AI/ML technologies, empowering them to achieve their objectives with greater efficiency, collaboration, and service utilization.

A successful ADC Engineer II joining the team will work closely with Amazon's largest and most demanding government customers to address their specific needs across a full suite of AWS AI/ML services in air-gapped cloud environments. They will dive deeply into technical issues and work diligently to improve the customer experience. The ideal candidate will...

1. Be great fun to work with. Our company credo is "Work hard. Have fun. Make history". The right candidate will love what they do and instinctively know how to make work fun.
2. Have strong Linux & Networking Fundamentals. The ideal candidate will have deep experience working with Linux, preferably in a large scale, distributed environment. You understand networking technology and how servers and networks inter-relate. You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues.
3. Love to solve problems. The ideal candidate will love using technology to solve difficult technical problems related to AI/ML service builds and operations in air-gapped cloud environments. You have a solid understanding of systems design, operations, automation, and process improvement.
4. Think Big. The ideal candidate will build and deploy solutions across ADC partitions and regions. You will strive to improve and streamline processes to allow for work on a massive scale.

This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities

1. You are a significant and autonomous contributor supporting service builds and operations primarily in ADC partitions and regions.
2. You use your skills and expertise to solve difficult technical problems, seeking direction as needed when implementation is not defined.
3. You understand the architectures, interactions, and dependencies for the services your team supports and serve as an ADC point of contact for a subset of these services.
4. You create documentation, wikis, runbooks, and processes related to ADC operations and are a reviewer for others' work in this area.
5. You identify when ADC implementations lack high availability, performance, security, maintainability, etc. and investigate systemic patterns, determining short-term mitigations.
6. You are proficient at diagnosing, root-causing, and resolving difficult ADC-specific issues, leveraging your knowledge of ADC architectural differences.
7. You follow ADC policies for information handling, access controls, compliance, etc. and help educate others on the importance of these requirements.
8. You clearly communicate with customers and partner teams, fostering a constructive dialogue and seeking professional resolutions aligned to ADC needs.
9. You influence and contribute to technical project definition, scoping and prioritization discussions related to services in ADC partitions.
10. You participate in mentoring efforts for other ADC Engineers on your team.

A day in the life
Engineers in this role will work on automation, development, and operations to support AWS AI/ML services for US government customers in isolated, air-gapped cloud environments. They will work in an agile environment, attend daily standup, and collaborate closely with AI/ML teammates. They will work on exciting challenges at scale and tackle unsolved problems. They will support the U.S. Intelligence Community and Defense agencies to implement innovative AI/ML solutions and solve unique technical problems.

About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Minimum Requirements

1. 3+ years of systems administration experience (Linux/Windows).
2. Experience working with scripting languages.
3. Excellent communication skills and the ability to work well in a team.
4. In lieu of above relevant work experience, degree in Computer Science, Engineering or a related field.
5. Current, active US Government Security Clearance of TS/SCI with Polygraph.
6. Experience creating and improving documentation, runbooks, automation for ops.
7. Familiarity with ADC security policies, information handling, and compliance standards.
8. Background mentoring/training other engineers on technical topics.
9. Expertise in one or more AWS service areas (e.g. AI/ML, databases, containers etc.).
10. Proficiency in scripting/coding for automation and operational tasks.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105,200/year in our lowest geographic market up to $188,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.