Position Summary:
The Service Administrative Assistant will support the Service Admin team by managing administrative tasks, processing internal service-related operations, and assisting with expense processing and reporting activities. This role plays a critical part in ensuring the smooth daily operations of the HTCC (Hanwha Total Care Center) Team.
Major Functions / Accountabilities:
- Respond to customer inquiries via the team’s general service email account (including service-related questions and technical support ticket guidance).
- Create product orders for various service purposes (demo samples, product exchanges, service inventory replenishment, etc.).
- Manage and update Delivery Orders (DO) associated with service operations.
- Process team supply orders and handle related expense submissions.
- Generate and manage UPS shipping labels for service shipments.
- Prepare and maintain various internal service reports and data tracking documents.
Knowledge, Skills, Abilities, and Other Requirements:
- Ability to efficiently operate within HVA’s internal systems, including SAP and ERP platforms.
- Strong proficiency in Microsoft Excel.
- Excellent verbal and written communication skills to collaborate internally and externally.
- Highly self-motivated, organized, and able to work independently with minimal supervision.
- Strong team player with a collaborative mindset.