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Job Title
Advisory Services Program Manager
What does a successful Advisory Services Program Manager do?
At Fiserv, we believe in the possibilities of gift cards and their ability to change consumer behavior and enhance gift-giving experiences. As a Program Manager, you will be an integral part of our Gift Solutions Advisory team, managing the lifecycle from ideation through delivery. You will collaborate with cross-functional teams, clients and supply chain partners, maintain high standards of customer service and ensure all service level agreements are met. This role emphasizes creativity, passion and the drive to deliver exceptional client experiences.
What you will do:
Manage daily gift card projects and coordinate timely deliveries with clients, aggregators and supply chain partners.
Lead our client’s overarching gift program, including forecasting and capacity planning to ensure alignment with client’s goals, while maintaining industry knowledge and trends
Consult with clients on print solutions for gift card production to increase revenue and cost savings, leveraging your expertise as a subject matter expert (SME).
Partner with Creative Services teams to deliver design services and provide accurate forecasting of gift card volumes and revenue based on historical data and client feedback.
Manage the entire lifecycle of gift production, including creating project plans, milestone trackers, and communicating stakeholder expectations regularly.
Ensure predictable, consistent, and successful program delivery by proactively identifying and mitigating risks and maintaining transparency throughout the lifecycle.
Resolve client and supplier escalations, validate billing reports and client invoices, and negotiate for improved service or lower costs.
Provide ongoing portfolio status updates, executive-level reporting, and partner with finance teams for accurate billing
What you will need to have:
3+ years of experience in gift card print industry
3+ years of experience with project management
3+ years of experience in client-facing roles and client/vendor relationship management.
Bachelor's degree in Business, or a related field, and/or equivalent military experience.
Travel to suppliers and clients as required.
What would be great to have:
Experience in project management.
Experience in integration projects.
Experience with print or graphic projects
Proven ability to manage geographically dispersed internal and external resources.
Exceptional organizational and communication skills.
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* In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
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