Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
Drive effective and integrated use of AI agents across the organization by establishing standards, fostering agent maturity, and cultivating an agentic environment. This role will be key in ensuring the investment in AI agents delivers integrated value rather than isolated tools, preventing a fragmented landscape of siloed agents.
Develop & manage AI agent standards and governance frameworks.
Establish and promote agent maturity models.
Provide expert guidance and consultation on agent development.
Collaborate on training content and directly educate teams on agent best practices.
Facilitate integration and collaboration among agents.
Define and monitor Key Performance Indicators (KPIs) for agents.
Monitor and evaluate the overall agent ecosystem.
Stay current with advancements in AI, especially agent technology.
Champion the vision of an interconnected agent environment.
Partner with Platform/IT teams on infrastructure needs.
Salary range for this role is: $135k-$185k
Education
- Bachelor's degree in a relevant technical field or equivalent practical experience.
Experience
Success in creating agentic workplaces or significant previous AI enablement work.
Experience with organizational change management and helping companies adopt new technologies and ways of working.
Demonstrated ability to think strategically and translate technical concepts into business value.
Active participation in the AI community (e.g., attending conferences, contributing to open source, publications).
Prior roles in internal consulting, enablement, or support functions serving a wide range of business areas.
Competencies - Skills/Knowledge/Abilities
AI Knowledge: Deep understanding of LLMs & AI agents; knowledge of multi-agent systems & collaboration; understanding of data/system integration; AI governance basics.
Technical Application: Hands-on experience building agents via prompting, workflows, or low-code tools relevant to our platform.
Communication: Excellent communication, consultation, and influencing skills for technical and non-technical audiences.
Analytical: Ability to define metrics and solve problems related to agent performance and adoption.
Experience: Working with AI agents; developing technical standards/governance; technical enablement/guidance; defining/tracking metrics.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .
Nelnet is a Drug Free and Tobacco Free Workplace.
You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.
EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)