Job description
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This position is located at 3222 M St. N.W., Washington, Washington, DC, 20007 United States
Role Summary
An Operations Manager leads the back of house operations and maintains the flow of product from receipt to placement. Responsibilities also include supporting the customer experience to achieve an engaging and inspiring store environment.
Role Responsibilities
Customer Experience
- Leads by example in providing extraordinary service where all customers feel welcome, heard and valued
- Actively participates as the Customer Experience Manager by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
- Delivers a seamless, multi-channel shopping experience through expertise in omni systems and applications to efficiently get the product to the floor and elevate customer engagements
- Leads the stock-to-sales processes which includes receiving of shipment to meet productivity standard and brand expectations
- Oversees organizational standards in back of house and exercises creative decision-making to impact organization and efficiency; facilitates the sharing of relevant information regarding shipment, restock, and back of house organization with the team
- Demonstrates loss prevention awareness through assisting in cycle counts, markdowns, and transfers; actively supports the heavy workload prepping and executing yearly inventory
- Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities and IT issues
- Assists in maintaining a visually compelling store that is well-loved by adhering to daily tasks; may oversee additional operational responsibilities with transfers, markdowns, and omni processes
- Collaborates with key partners to effectively lead the shipment process including UPS/USPS deliveries and send sales; maintains a record for all receiving paperwork for store’s inventory integrity
- Leads product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement; understands how the merchant process impacts business and prioritizes product flow accordingly
- Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
- Communicates daily with the leadership team on supply needs, flow of shipment, support needs, shipping damages, and box count discrepancies
- Provides insight related to the shipment trends and new receipts to Store Manager and Visual Merchandising Manager
- Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities
- Anthro brand fan
- 2+ years of retail leadership experience
- Great communicator able to set clear objectives and follow through
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores
Pay Range
Starting from USD $27.00/Hr.
Anthropologie Wage Transparency
To view information related to various state-specific wage transparency laws, click here . Please also note, if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
General Business, Management, and Customer ServiceIndustries
Retail, Retail Apparel and Fashion, and Consumer Services
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