As the API Process Improvement Analyst II, you will spearhead communications with data exchange vendors to improve processes while being accountable to accurately address outstanding issues that require resolution and actionable insights and optimization. In addition, you will facilitate mapping of existing structure to Guardian Standards to ensure a seamless data exchange across systems to meet vendor needs when connections are not compatible with various platforms. Your role also entails identifying and triaging issues and supporting the resolution of all errors related to transferring, loading, and management of integrated data. Mentoring junior team members by sharing expertise and providing guidance is essential. You will also participate in projects with data exchange impacts including vendor changes, customer migrations, and customer add-on requests while setting up and configuring EDI/API connections for different types of data in complex situations.
You are
A self-starter who is fueled by collaboration, able to transform conceptual thinking into executable insights who thrives in partnering across the company with software developers and data engineers, and with external benefit administration companies.
You have
Experience working with API connections (HTTP, REST, Web API, etc.)
Experience with API Gateway Apigee, setup API proxies, products, policies, Security and Monitoring a plus
Strong computer skills: MS Excel, Postman
Working with Benefit Administration platforms is a plus: Plansource, ADP, Hello Flock, Rippling, Paylocity, Employee Navigator
Strong ability to manipulate data files to create output in various formats: 834, JSON, CSV
Exhibited flexibility in handling multiple tasks, responding rapidly to changing priorities and working within tight deadlines.
Excellent communication skills, both oral and written
Demonstrated analytical skills
Ability to function in a team environment and build strong working relationships
Experience working in insurance industry preferred
3+ years of experience with development of data feeds or data exchanges
College degree preferred or equivalent professional experience.'
You will
Assist customers and third-party administrators with the implementation, testing, and support of inbound and outbound API connections.
Coordinate and develop implementation strategy with third-party administrators for different API connection types (Plan Level, EOI, Member Eligibility, etc.)
Coordinate validation of requirements with third-party administrators
Create, write, and review test plans and scripts for User Acceptance Testing with third-party administrators
Support third-party administrators, external customers, and internal processing areas by trouble shooting data and processing issues.
Act as a liaison between the business community and IT.
Supply third-party administrators and/or plan holders plan and data specific requirements based upon Guardian's internal systems and standards.
Work with third-party administrators to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian's standards.
Respond to internal and external inquiries regarding connection(s)
Service customers to meet their needs. Involves receiving and returning calls in a timely manner and responding promptly to e-mails from both internal and external customers.
Handle complex calls requiring research and explanations
Attend relevant training, job sharing, mentoring and establishing personal networks.
Maintain procedural guidelines.
Report system related problems.
Actively participate in team meetings.
Assist other team members when necessary to meet established deadlines and customer expectations.
Location
This is a remote position with preference given to candidates within a commutable distance of a Guardian office.
Salary Range:
$57,810.00 - $86,715.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com .
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .