Application Support Engineer
Morristown, NJ (Onsite)
Full Time
Job Description:
Technical Support Requirements:
- Build, maintain and troubleshoot business rules
- Build, maintain and troubleshoot custom print forms
- Manage user groups and permissions, Manage versions and releases
- Monitor system performance, logs etc. Monitor and maintain integrations. nCino Mortgage, Optimal Blue, etc.
- Prepare HMDA (Home Mortgage Disclosure Act) update files and batch to Encompass
- Manage reporting database and data warehouse
- Business rule writing for new issues that arise per the Market and the business model
- Build and maintain DDM (Dynamic Data Management) tables and rules. Fees and other fields.
Business Support Requirements:
- Run Hotlist daily
- Build and maintain Crystal Reports for scheduler
- Maintain service passwords at vendor and in LOS, Maintain business contacts in LOS (payees, employees, etc.)
- Collaborate with cross-functional partners to ensure alignment on priorities.
- Microsoft SQL server, Monitoring Tools – Solarwinds, BOTs, Documentation – ServiceNow, Confluence
- Understanding of networking, firewall, IP segmenting, whitelisting etc.
- Disaster Recovery, BCP, Incident/Change Management