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Description
Company Overview:
When it comes to IT solution providers, there are many options. However, Zones stands out with innovative, end-to-end service offerings. As a Global Solution Provider of IT solutions with an extensive supply chain, Zones is your ideal IT partner. A Minority Business Enterprise (MBE) operating for over 35 years, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries and partnered with Microsoft, Apple, Cisco, Lenovo, Adobe, and others, Zones builds digital infrastructures that transform business. Follow Zones on Twitter @Zones, LinkedIn, and Facebook.
Position Overview
The Application Support Specialist supports D365 application users, primarily focusing on Tier 1 support for D365 CE and FnO applications. The role serves as the first contact point for users facing issues or challenges.
What You’ll Do As The Application Support Engineer
- Support Dynamics 365 Finance and Operations and/or Customer Engagement, either as an end user, support role, or developer.
- Handle order-to-cash environments (placing orders, shipping, invoicing) and procure-to-pay processes, with focus on sales order processing, Finance O2C, P2P, and Tax.
- Perform troubleshooting, assess issues, and apply learned solutions; pay attention to detail.
- Work effectively with higher support tiers by capturing complete issue information and troubleshooting steps.
- Write runbook and knowledgebase articles for future reference.
- Write SQL queries with intermediate to advanced skills.
- Learn and understand business processes and application functionalities.
- Record, resolve, and escalate support issues as needed.
- Identify root causes and document findings clearly.
What You Will Bring To The Team
- BE/BA/BS in Computer Science or related field.
- 3-6 years of experience with D365 as a user or support role.
- Knowledge of CICD/DevOps, SDLCs, QA methodologies is a plus.
- Knowledge of Azure, Monitoring, Observability is advantageous.
- Fast learner with good problem-solving skills.
- Excellent oral and written communication skills.
- Ability to manage multiple users and systems.
- Team player with a 'Consider it done' mindset.
- Experience with D365 F&O and CE is preferred.
Zones offers a comprehensive benefits package, including Medical Insurance, Life and Accident Cover, and a flexible leave policy. We value our employees and reward performance and contributions. Join us if you're interested in working at the forefront of IT innovation in various roles.
All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
Additional Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Information Technology
- Industries: Hardware Manufacturing, Software Development, IT Services & Consulting
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