Application Support Specialist page is loaded
Application Support Specialist
Apply locations: Schaumburg, IL; Carson, CA
Time type: Full time
Posted on: Posted 6 Days Ago
Job requisition id: R-100458
Job Description:
KEY ACCOUNTABILITIES INCLUDE:
Application and Process Standardization Program
- Responsible for ensuring all standards are consistent globally, where necessary aligning with international colleagues to ensure no quality gaps in service.
- Document and advise on company standard procedures where relevant, including new client onboarding processes.
- Own the design and implementation of various company training programs, including documentation and guidance.
- New Hire Onboarding.
- Monthly Staff Refreshers.
- Branch Super User Coaching.
- Assist in the development and monitoring of audit systems required for ensuring minimum quality standards are met through the branches.
Application and Process Change Management
- As the primary liaison for the business on applications and processes, is expected to be comfortable with every new feature and application being implemented, and serve as the main point of contact for the same.
- With support from the Technical Delivery team, lead operational deployment efforts for new or updated features/applications/processes.
- Assist with scripting test documentation based on the business needs and technical solutions, as well as a sufficient understanding of the processes to document regression tests for future deployments.
- Support leadership in change management activities.
- Identify, manage, and mitigate risks for a given change or deployment.
- Identify opportunities for continuous improvement and optimization, and where appropriate work with the Technical Delivery team to realize enhancements rapidly and effectively.
- Document changes to processes and procedures as they arise and ensure change logs are maintained.
- Assist in the development and monitoring of audit systems required for ensuring deployments are successful, or identifying problems before they become endemic.
- Comply with the Quality and Governance framework for project management, deployment, and closure.
- Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfillment of its legislative obligations.
- Other duties as assigned by management.
REQUIREMENTS:
- Experience with warehouse management systems (either as an operational user or a system admin) is required.
- Ability to prioritize, handle multiple projects simultaneously, and achieve goals on time.
- Ability to work independently with general guidance.
- Ability to work with cross-functional teams and lead projects in coordinating the work of others.
- Excellent written and verbal communication skills.
- Ability to establish and maintain effective working relationships with strategic partners, operational teams, internal technical resources, and executive leadership.
- Ability to make presentations to internal and external audiences.
- Excellent data collection and qualitative and quantitative analytical skills with the ability to perform analysis of trends and formulate action plans to improve results.
- Able to travel as needed.
EDUCATION & EXPERIENCE:
Minimum:
- Bachelor’s Degree in business, information technology, or a related field or equivalent experience.
- 5 Years in freight forwarding operations and/or product management.
- Experience working with WMS Systems, ERP Systems, and/or E-commerce Platforms.
- Experience in training and implementation of new systems, applications, or processes.
SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Us
SEKO is a client-centric company, so it's essential that all of our employees have a customer service ethic which drives everything they do, on top of their individual skill sets.
To ensure we retain our position at the forefront of this exciting and rapidly developing industry, we want to find new people to work with us, who understand our five Core Values and want to share in the future success of the business.
SEKO'S CORE VALUES
- Respect - for ourselves, all others, and our community.
- Client Focus - we are in business to serve our internal and external clients, and to satisfy their needs.
- Integrity - no compromise, hold self accountable for actions.
- Teamwork - we need to really work together.
- Fun - work hard, play hard.