Ronco is seeking an experienced, self-motivated?Applications and Integrations Specialist based in Charlotte, NC. In this role, you will be responsible for installing, configuring, maintaining, and troubleshooting applications and system integrations.
Accountabilities Include:
Troubleshoot application issues, provide technical support, and ensure minimal downtime.
Install, configure, and maintain enterprise applications and software solutions.
Ensure proper integration of applications with existing infrastructure and databases.
Provide technical support during and after implementation to troubleshoot and resolve issues.
Conduct training sessions for end-users to ensure successful adoption of new systems.
Ensure compliance with security protocols and data protection standards.
Monitor post-implementation performance and make necessary adjustments for efficiency.
Assist in providing sales support for the technical implementation of products, particularly regarding servers and integrations with other systems.
Document the implementation: Server 'as-build' documentation and network riser diagrams.
Participate in software evaluations, testing, and deployment.
Participate in the support and training of Ronco installation and service technicians.
Requirements for Success:
Bachelor's degree in information technology or computer science, or equivalent relevant work experience.
Minimum of 3 years of related work experience in application support, system administration, or IT integrations.
Basic understanding of how Active Directory, Federated Services, Load Balancing, High Availability, Disaster Recovery and Certificate Authority operate.
CompTIA Network+ or Security+ preferred.
Microsoft Certified: Azure Fundamentals (or relevant cloud certifications) preferred.
Experience with APIs, web services, and automation tools.
Knowledge of commonly used concepts, best practices, and procedures within the Information Technology discipline (ITIL).
Understanding of IT security, data governance, and compliance standards.
Strong Network/Server documentation skills.
Proficiency with Microsoft Visio preferred.
Ability to manage IT support escalations and create an action plan, including external support.
Strong knowledge of SQL, databases, and cloud-based applications.
Familiarity with scripting languages (PowerShell, JavaScript, Python).
Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual.
Computer skills to include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating.
Excellent written and verbal communication skills to effectively express ideas and information.
Ability to thrive both independently and in a team environment.
A high level of commitment to customer satisfaction.
Basic math computation skills to include addition, subtraction, multiplication, division, percentages, and fractions.
Ability to follow policies, processes, and procedures.
Effective use of Microsoft 365 suite of products.
Demonstrated attention to detail and commitment to task in completing assignments with quality outputs.
Ability to work a flexible schedule based on customer needs.
Why Choose Us:
In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, 401k, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. Ready to take the next step in your career?
Not to brag, but our team rocks! With an average employee tenure of 11 years, our experience authenticates our capabilities. In addition, we are staffed with talented professionals who gauge their success based on our customers. But we do know how to let our hair down and have a serious bit of fun. Apply today!
This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer.
Ronco is a drug-free workplace. Employment is subject to passing a drug test.
Ronco is an Equal Opportunity Employer.