Job description
As the Assistant General Manager for Madison Reed, you are a vital extension of the leader team for the Color Bars ensuring quality, customer service, communication and operational best practices are executed on a daily basis. You support & manage the execution of key performance indicators relating to monthly sales results, client schedule optimization, retail sales, controlling labor costs and in-house productivity.
What you will do:
- Inspire, lead, and motivate the Colorist team by example of your professionalism, by how you interact with clients, and handle stressful or challenging situations.
- Support in delivering a great in-store experience for clients and staff.
- Perform color services for clients, assist walk-in clients with color consultations, retail sales, and bookings.
- Aid in resolving client issues to ensure the highest level of client satisfaction and team morale.
- Operational Management:
- Execution of opening & closing duties/checklist, management of client & employee scheduling, processing of payroll.
- Audit and replenishment of stock both front and back house, ensuring color bar promotions and updates are effectively communicated to staff and clients.
- Troubleshooting of technology utilizing available resources.
- Follow up and help resolve client NPS detractor feedback.
- Management of staff scheduling related to appointments, lunch/break periods.
- Execution of training & onboarding for new hires.
- Other responsibilities as assigned.
- Ability to work evenings, weekends & holidays as needed.
What you will need:
- 3+ years hairstylist experience, 1+ year of managerial experience within a salon environment highly desired.
- Proven ability to work within a fast-paced service environment.
- Strong verbal and written communication skills.